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hospitality

Operational performance, guest expectations, and service strategy.
See all Hospitality articles
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Hospitality

Hotel Robots: Integrating Automation in Hospitality

Robots in hotels? It may seem like something out of a sci-fi movie, but with persistent staffing challenges and evolving guest...
Emma Näpänkangas
Reading Time: 5 min
Hospitality

How to Map the Hotel Customer Journey and Increase Bookings

EHL Insights
Reading Time: 9 min
Hospitality

Hotel Mobile Check-In: Faster Guest Arrivals

Stephanie Clemo
Reading Time: 5 min
Hospitality

The India Hospitality Market: Domestic Demand and Growth Beyond Metros

Noxolo Behane
Reading Time: 6 min
Hospitality

Hotel Consulting: Top Companies & Hospitality Consulting Firms

Emma Näpänkangas
Reading Time: 3 min

leaders

Decision-making, talent, and performance - from people who’ve done the work.
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Leaders

Hospitality Leadership Isn't About Having More Skills, It's About Having the Right Ones

As artificial intelligence, technological disruption, and shifting workforce expectations reshape hospitality, one question becomes increasingly important: what leadership...
Bianca Lüthy
Reading Time: 6 min
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Leaders

Ten Trends Shaping Corporate Communications in 2025

“In a rapidly evolving landscape…” - This Chat-GPT siren seems to be the most frequently used phrase of the past year and immediately makes me question the content that follows....
Meloney Brazzola
Reading Time: 12 min
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Leaders

A journey of entrepreneurship and innovative leadership

Melissa Lou is a woman with many interests, and is unafraid of pursuing them. Currently a Senior Venture Architect at Boston Consulting Group X (X.Ventures) which invents, builds,...
EHL Insights
Reading Time: 2 min
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Leaders

Into EHL's MBA program with Achim Schmitt

The EHL Hospitality Business School and its' EHL Graduate School have been successfully offering its MBA program for several years now. As we delve into the distinctive structural...
Phil Butler
Reading Time: 3 min
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Leaders

A growth model focused on people and the planet — with Andros CEO Florian Delmas

Why would a 35 year old successful businessman, managing more than 10,000 employees across 25 countries, take the time to write a book about humans and their relationship with the...
Shaan Madhavji
Reading Time: 7 min
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Leaders

Innovation: Embracing complexity and contradictions

The next generation of innovation leaders would be wise to learn less about the details of trendy product development concepts such as MVPs, SPRINTs or SCRUMs, and learn more...
Dr Frédéric Delley
Reading Time: 4 min