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hospitality

Operational performance, guest expectations, and service strategy.
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Hospitality

Hospitality Leadership Isn't About Having More Skills, It's About Having the Right Ones

As artificial intelligence, technological disruption, and shifting workforce expectations reshape hospitality, one question...
Bianca Lüthy
Reading Time: 6 min
Hospitality

Wellness Tourism Trends: What's Shaping Travel and Wellness in 2026

Emma Näpänkangas
Reading Time: 5 min
Hospitality

Hotel Robots: Integrating Automation in Hospitality

Emma Näpänkangas
Reading Time: 5 min
Hospitality

How to Map the Hotel Customer Journey and Increase Bookings

EHL Insights
Reading Time: 9 min
Hospitality

Hotel Mobile Check-In: Faster Guest Arrivals

Stephanie Clemo
Reading Time: 5 min

leaders

Decision-making, talent, and performance - from people who’ve done the work.
See all Leaders articles
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Hospitality

Hospitality Leadership Isn't About Having More Skills, It's About Having the Right Ones

As artificial intelligence, technological disruption, and shifting workforce expectations reshape hospitality, one question becomes increasingly important: what leadership...
Bianca Lüthy
Reading Time: 6 min
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Executive Voices

Ten Trends Shaping Corporate Communications in 2025

“In a rapidly evolving landscape…” - This Chat-GPT siren seems to be the most frequently used phrase of the past year and immediately makes me question the content that follows....
Meloney Brazzola
Reading Time: 12 min
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Executive Voices

Into EHL's MBA program with Achim Schmitt

The EHL Hospitality Business School and its' EHL Graduate School have been successfully offering its MBA program for several years now. As we delve into the distinctive structural...
Phil Butler
Reading Time: 3 min
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Leaders

Innovation: Embracing complexity and contradictions

The next generation of innovation leaders would be wise to learn less about the details of trendy product development concepts such as MVPs, SPRINTs or SCRUMs, and learn more...
Dr Frédéric Delley
Reading Time: 4 min
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Executive Voices

Diving Deep into Digital Transformation with Accor CDO, Maud Bailly

Starting her career in 2007 in French private and public institutions – from SNCF Director of Trains to Finance Inspector of the Ministry of the Economy and Finance - Accor’s...
Holden Madison
Reading Time: 6 min
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Leaders

Serviced Apartments: Innovative Approaches

When it comes to the serviced apartment sector, as land prices rise, the trend is for smaller size units – and that’s posing a challenge for designers: what to keep within the...
EHL Insights
Reading Time: 3 min