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Healthcare

human experience in healtchcare
Healthcare

Hospitality in Healthcare: How to Improve Patient Experience

Healthcare touch points, such as a hospital stay, are some of the most vulnerable moments in a...
Emma Näpänkangas
Reading Time: 6 min
chief experience officer
Experience Economy

Chief Experience Officer: Redefine Patient Satisfaction in Healthcare

In a world where technology and medical advancements have raised the bar for healthcare quality, today's medical sector is...
Dr Lohyd Terrier
Reading Time: 5 min
healthcare technologies
Experience Economy

Technology and Home Care: Creating Connected Services

Technology develops at an unprecedented pace, impacting different industries and changing how services are delivered. Innovations...
EHL Insights
Reading Time: 6 min
Why is mental health important for students?
Healthcare

Student mental health: Creating a supportive academic environment

Mental health is an increasingly prevalent topic of conversation these days, with higher rates of anxiety, depression, and...
Mélanie Chibani
Reading Time: 4 min
Healthcare Happiness
Experience Economy

Healthcare Industry: Employee happiness is key to patient happiness

Human interaction is more important than ever as society recovers from COVID-induced social changes and welcomes the arrival of...
Dr Meng-Mei Maggie Chen
Reading Time: 7 min
Hospitality_In_Healthcare
Experience Economy

Hospitality in healthcare: EHL's Hospital Reception Management course

Interview with Dr Lohyd Terrier (EHL Associate Professor of Organizational Behavior) and Béatrice Schaad (Head of CHUV hospital...
Dr Lohyd Terrier
Reading Time: 3 min
Medical Spa Industry
Healthcare

Top medical Spa industry trends and statistics for 2024

The global medical spa market was valued at an estimated US$14.4 Billion in the year 2022 and is projected to reach a revised...
Marcel Butchey
Reading Time: 6 min
service culture
Healthcare

What is Service Culture?

You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture,...
Franck Louveau
Reading Time: 4 min
Healthcare

Med spa: A cure for ailing hotels

To say that the hospitality and travel industry has been affected by the worldwide pandemic is truly an understatement. Those who...
Pierre Verbeke
Reading Time: 5 min
Hospitality in healthcare
Experience Economy

Hospitality in Healthcare: Industry Parallels

Healthcare and hospitality may seem worlds apart, yet they share more common ground than most realize. While one focuses on...
Kimberly Yoong
Reading Time: 4 min
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