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Healthcare

intersection of Hospitality and Healthcare
Experience Economy

Dr. Lohyd Terrier on the intersection of Hospitality and Healthcare

As the patient experience moves to the forefront of healthcare delivery, what are the hospitality systems, processes and...
Beatrice Venturini
Reading Time: 5 min
Healthcare

THE Service Excellence Guide: from Service Design to Service Recovery

What is Service Excellence and why is it such a big deal? Learn more about this key hospitality ingredient with Hospitality &...
Franck Louveau
Reading Time: 10 min
service design
Healthcare

An introduction to Service Design

Although service-oriented organizations now comprise 80 percent of the economy in developed countries, a surprising number of...
Olivier Verschelde
Reading Time: 4 min
Destination Medical Center
Experience Economy

Destination Medical Center: Beyond the Standalone Clinic

We are living in the age of information accessibility, in a time when booking a flight is as simple as click, click, click. We...
EHL Insights
Reading Time: 4 min
Spas around the world
Experience Economy

Best medical spas around the world

The spa industry is in a state of unstoppable growth In 2017, there were over 149,000 spas, earning $93.6 billion in revenues and...
Marcel Butchey
Reading Time: 3 min
Smart homes
Experience Economy

Bringing Hospitality Inside Seniors’ Smart Homes

As life expectancy continues to increase in our ageing populations, improving the quality of life for the elderly presents a...
Dr Reza Etemad-Sajadi
Reading Time: 3 min
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