Hospitality
Operational performance, guest expectations, and service strategy.
Hospitality Leadership Isn't About Having More Skills, It's About Having the Right Ones
As artificial intelligence, technological disruption, and shifting workforce expectations reshape...
Bianca Lüthy
Reading Time: 6 min
Hotel Robots: Integrating Automation in Hospitality
Robots in hotels? It may seem like something out of a sci-fi movie, but with persistent staffing challenges and evolving guest...
Emma Näpänkangas
Reading Time: 5 min
How to Map the Hotel Customer Journey and Increase Bookings
Every hotel department's output influences the guest experience, from the marketing and advertising campaigns guests see to the...
EHL Insights
Reading Time: 9 min
Hotel Mobile Check-In: Faster Guest Arrivals
The first ten minutes of a guest’s arrival define their entire stay. After navigating delayed flights, lost luggage, or heavy...
Stephanie Clemo
Reading Time: 5 min
The India Hospitality Market: Domestic Demand and Growth Beyond Metros
The India hospitality market is growing rapidly, propelled by a thriving middle class, rising incomes, and changing customer...
Noxolo Behane
Reading Time: 6 min
Hotel Consulting: Top Companies & Hospitality Consulting Firms
Even experienced hotel operators sometimes need outside expertise. Hotel consultants can provide industry knowledge for a market...
Emma Näpänkangas
Reading Time: 3 min
Hotel OTAs: Their Business Model Explained [With Complete List]
The hotel industry’s relationship with online travel agencies (OTAs) has evolved from being a matter of convenience to a...
Emma Näpänkangas
Reading Time: 8 min
Hospitality Associations: Leading Hotel and Tourism Industry Organizations
Hospitality associations are often known for their industry reports and annual conferences, but behind those visible touchpoints...
Abigail Ward
Reading Time: 7 min
Boutique Hotels Defined: Unique Experiences & Differences
Travelers are increasingly seeking authenticity and local immersion. Boutique hotels can better meet this demand than large,...
Emma Näpänkangas
Reading Time: 6 min
Hotel Customer Journey: The Guest Experience Guide
A guest's relationship with your hotel begins long before they step through your doors, and extends far beyond checkout....
Emma Näpänkangas
Reading Time: 9 min