Healthcare

Healthcare

Hospitality in Healthcare: How to Improve Patient Experience

Healthcare touch points, such as a hospital stay, are some of the most vulnerable moments in a...

Emma Näpänkangas

Reading Time: 6 min

Healthcare

Remember House M.D.? Why the Patient Experience Is Now So Important

This article takes a deep dive into the growing importance of empathy in healthcare and how a more human-centered approach can...

Dr Lohyd Terrier

Reading Time: 4 min

Healthcare

Chief Experience Officer: Redefine Patient Satisfaction in Healthcare

In a world where technology and medical advancements have raised the bar for healthcare quality, today's medical sector is...

Dr Lohyd Terrier

Reading Time: 5 min

Healthcare

What hospitals can learn from the hospitality industry – The operational perspective

In a previous contribution to EHL Insights, we elaborated on the parallels between the hospitality and healthcare industries. We...

EHL Faculty

Reading Time: 4 min

Healthcare

What hospitals can learn from the hospitality industry – The strategic perspective

A strategic look at what hospitals stand to learn from their neighboring industry, hospitality. Though serving different...

EHL Faculty

Reading Time: 4 min

Healthcare

Technology and Home Care: Creating Connected Services

Technology develops at an unprecedented pace, impacting different industries and changing how services are delivered. Innovations...

EHL Insights

Reading Time: 6 min

Healthcare

Healthcare Industry: Employee happiness is key to patient happiness

Human interaction is more important than ever as society recovers from COVID-induced social changes and welcomes the arrival of...

Dr Meng-Mei Maggie Chen

Reading Time: 7 min

Healthcare

Hospitality in healthcare: EHL's Hospital Reception Management course

Interview with Dr Lohyd Terrier (EHL Associate Professor of Organizational Behavior) and Béatrice Schaad (Head of CHUV hospital...

Dr Lohyd Terrier

Reading Time: 3 min

Healthcare

Hospitality in Healthcare: Industry Parallels

Healthcare and hospitality may seem worlds apart, yet they share more common ground than most realize. While one focuses on...

Kimberly Yoong

Reading Time: 4 min

Healthcare

Dr. Lohyd Terrier on the intersection of Hospitality and Healthcare

As the patient experience moves to the forefront of healthcare delivery, what are the hospitality systems, processes and...

Beatrice Venturini

Reading Time: 5 min

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