Dr Lohyd Terrier
Associate Professor at EHL
Five Key Negotiation Skills Every Hospitality Leader Should Master
Negotiation skills are among the most underappreciated abilities in the hospitality industry, yet it shapes everything from...
Dr Lohyd Terrier
Reading Time: 5 min
Remember House M.D.? Why the Patient Experience Is Now So Important
This article takes a deep dive into the growing importance of empathy in healthcare and how a more human-centered approach can...
Dr Lohyd Terrier
Reading Time: 4 min
Chief Experience Officer: Redefine Patient Satisfaction in Healthcare
In a world where technology and medical advancements have raised the bar for healthcare quality, today's medical sector is...
Dr Lohyd Terrier
Reading Time: 5 min
Hospitality in healthcare: EHL's Hospital Reception Management course
Interview with Dr Lohyd Terrier (EHL Associate Professor of Organizational Behavior) and Béatrice Schaad (Head of CHUV hospital...
Dr Lohyd Terrier
Reading Time: 3 min
Mobility Trends: On the road to carpooling
The sanitary crisis we face has highlighted the vacuity of some of our practices; the way we work has changed, as has our...
Dr Lohyd Terrier
Reading Time: 6 min
4 Simple tips to enhance your online charisma
Effective and illuminating advice for bringing out your best self on the computer screen and engaging the attention of your...
Dr Lohyd Terrier
Reading Time: 6 min