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Hospitality

Operational performance, guest expectations, and service strategy. 

From brewing beer to partner of a beer bar

What motivates someone to open a beer bar? We talked to our former student Simon Dankwa, who after studying hotel management at...
EHL Insights
Reading Time: 2 min

Could revenue management solve hospitality’s labor shortage?

After suffering the effects of COVID-19 for several long years, the tourism and hotel industries are now fully entering the...
Dr Cindy Heo
Reading Time: 3 min

Meeting industry demands: Aligning curriculum with hospitality trends

The hospitality industry is always changing and schools need to keep up with the latest trends to provide students with the best...
Ashley Musseau
Reading Time: 6 min

Student experience: From the classroom to regenerative hospitality

In April 2023, Kelly Ching and Eileen Lim, final year students at EHL Hospitality Business School, embarked on a transformative...
EHL Insights
Reading Time: 6 min

The hotel general manager: Time for a new job description?

The hotel General Manager (GM) is the person ultimately responsible for a hotel’s performance. A GM’s ability to make decisions...
Dr Demian Hodari
Reading Time: 3 min

How carrying the founder’s name disciplines Swiss family firms

Credit Suisse’s recent troubles can partly be put down to a series of scandals that have eroded confidence in this banking giant....
Dr Cédric Poretti
Reading Time: 3 min

Transforming Vocational Education with AI and VR

Recently, I had the privilege of speaking at a conference in Nanjing, China, where I delved into the revolutionary impact of the...
Jens-Henning Peters
Reading Time: 3 min

Society's values: Decoding the impact of pop culture on Hospitality

The intersection of hospitality and popular culture is a dynamic space where societal values, norms, and human interactions are...
Natacha Reymond
Reading Time: 3 min

How Marketing Works for Luxury Brands & High-End Goods

At a Glance Marketing luxury goods requires building emotional desire and aspirational identity rather than competing on quality...
Veronika Mercier
Reading Time: 9 min

Digital Transformation: A Competitive Edge in Tourism & Hospitality

“If we are digitally on the way and data-based, […] it is essential that the guest stands for us in the center. Digitalization...
Resilient Tourism Team
Reading Time: 5 min