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Hospitality

Operational performance, guest expectations, and service strategy. 

Highlights from the 7th Hospitality Finance & Economics Conference

Dr Masaki Mori shares highlights from the 7th Hospitality Finance & Economics Conference jointly organized by NUS Institute of...
Dr Masaki Mori
Reading Time: 3 min

How geometry can help shape hiring

When faced with the question of which shape has the largest area, our intuitive responses may vary. Some argue for the shape on...
Dr Sébastien Fernandez
Reading Time: 3 min

EHL’s Master in Global Hospitality Business: Q&A from 3 continents

EHL’s MSc in Global Hospitality Business (MGH) is a unique hospitality graduate degree program that takes students around the...
Veronika Mercier
Reading Time: 4 min

High Turnover in the Hospitality Industry: A Result of Neglected Training

In the hospitality industry, providing excellent service is crucial to success. However, achieving this goal is not easy, as the...
Anne-Céline Depierraz
Reading Time: 5 min

Luxury experience – EHL Brand ambassadors explore the world of Cartier

Dive into the world of luxury with six EHL Brand ambassadors as they share their experiences with Cartier. Their stories provide...
EHL Alliance
Reading Time: 3 min

Regenerative Hospitality: A Paradigm Shift for the Hotel Industry?

As part of his research on regenerative hospitality and digital technology, Dr Alessandro Inversini had the fantastic opportunity...
Dr Alessandro Inversini
Reading Time: 5 min

How hoteliers are using AI for Revenue Management

Hotel revenue management is the process of optimizing revenue by predicting demand and setting prices accordingly, most commonly...
Dr Cindy Heo
Reading Time: 4 min

Marketing in the Hospitality Industry: Data Driven Strategies

The hospitality industry is at a pivotal moment where data has become essential for effective marketing. While leading marketing...
EHL Insights
Reading Time: 5 min

Luxury Experience Delivery in the Hospitality Industry

At a Glance The luxury hospitality industry is evolving as travelers seek more personalized, meaningful, and experience-driven...
EHL Faculty
Reading Time: 12 min

The Skills Gap in the Hospitality Industry

Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an...
Daniel Ciapponi
Reading Time: 3 min