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Hospitality

Operational performance, guest expectations, and service strategy. 

6 great ways to reduce absenteeism and turnover rates in the workplace

Absenteeism and high turnover rates are two of the most common difficulties that leaders are facing in today’s tricky employment...
Dr Bertrand Audrin
Reading Time: 4 min

Hospitality Trends: A glimpse into the future of the industry

Step into the future of hospitality as we uncover the captivating realm of short- and long-term perspectives that are reshaping...
Lionel Saul
Reading Time: 7 min

Digital Transformation In the Hospitality Industry

Today's hotel guests research, book, and review their stays almost entirely through digital channels. They expect room controls...
EHL Insights
Reading Time: 7 min

Holacracy or wholly crazy?  Is a flattened hierarchy suitable to hospitality?

One concept in the hospitality sector, known for its traditionally very vertical hierarchical structure, is sparking discussion...
EHL Faculty
Reading Time: 5 min

How Hotel Private Equity Is Being Reinvented for Today

Over the past decade, the hospitality industry has evolved, and so has the way that private equity invests in it. In terms of...
EHL Insights
Reading Time: 5 min

Hospitality industry's new tipping system: What you need to know

How tips are distributed can quickly become a hot topic in restaurants and hotels. Employees care about justice and want to be...
Michael Gyger
Reading Time: 5 min

Hospitality Trends: What the future of higher education looks like

On the sixth of June, the U.S. celebrated National Higher Education Day. This was the perfect opportunity to discuss trends in...
Dr. Tatyana Tsukanova
Reading Time: 6 min

Why is research important for an educational institution?

Research is typically separated into two different types: fundamental and applied research. While fundamental research aims to...
Romane Petit
Reading Time: 6 min

Hospitality trends: Unveiling the harsh reality of overtourism

In this monthly news-based digest, we delve into the hidden implications and unexpected opportunities that overtourism creates....
Lionel Saul
Reading Time: 6 min

Hospitality industry in Singapore – respect as a driving force

A respectful and empowering work culture is essential to success, particularly in the hospitality sector. Oscar Postma, General...
Florence Dietziker
Reading Time: 4 min