Dr Alessandro Inversini
Associate Professor at EHL Hospitality Business School
Regenerative Hospitality: A Paradigm Shift for the Hotel Industry?
As part of his research on regenerative hospitality and digital technology, Dr Alessandro Inversini had the fantastic opportunity...
Dr Alessandro Inversini
Reading Time: 5 min
Customer Experience Transformation: how to get the essentials right first
If we believe that the customer experience is the future of business, then understanding how your customers perceive their...
Dr Alessandro Inversini
Reading Time: 4 min
EHL’s Customer Experience Management Institute: prioritizing customer-centricity
In September 2020, EHL launched a new research institute called the Institute of Customer Experience Management. The launch of...
Dr Alessandro Inversini
Reading Time: 3 min
The path towards customer-centricity in hospitality
Customer-centricity - or guest-centricity - should be one of the major concerns of managers in the hospitality industry. In fact,...
Dr Alessandro Inversini
Reading Time: 4 min
Data Science in Hospitality
On many aspects, I am offering a better product and value for my customers, but I am not seeing any increase in results. How can...
Dr Alessandro Inversini
Reading Time: 4 min