Dr Sébastien Fernandez
Associate Professor of Organizational Behavior at EHL Hospitality Business School
How geometry can help shape hiring
When faced with the question of which shape has the largest area, our intuitive responses may vary. Some argue for the shape on...
Dr Sébastien Fernandez
Reading Time: 3 min
Applying the science of training to the hospitality industry
Effective training in hospitality skills needs a clear structure: demonstration, practice, feedback, implementation and a solid...
Dr Sébastien Fernandez
Reading Time: 5 min
How Workforce Analytics Can Boost Your Career in HR: A Q&A Guide
Workforce Analytics is “the process of collecting, analyzing, interpreting, and reporting people-related data to improve...
Dr Sébastien Fernandez
Reading Time: 5 min
How human touch in service encounters makes a winning customer experience strategy
This article focuses on the power of touch in service encounters. It is a timely topic as physical distances in restaurants have...
Dr Sébastien Fernandez
Reading Time: 4 min