• There are no suggestions because the search field is empty.

Hospitality

Operational performance, guest expectations, and service strategy. 

In-house vs. external training: Which is right for your hotel?

How do you maintain peak performance amidst the rapid pace of the hotel industry? One crucial aspect of maintaining excellence...
Anne-Céline Depierraz
Reading Time: 7 min

How to foster continuous improvement in the hospitality industry

To thrive in the hospitality industry, businesses must continuously improve their offer to adapt to industry trends and guests'...
EHL Graduate School
Reading Time: 5 min

Women in Saudi Arabia: Making their mark in the hospitality industry

Saudi Arabia’s vision 2030 has placed a strong emphasis on women empowerment, making it a key reform plan and goal. Over the...
Kaushiki Khanijo
Reading Time: 8 min

Dr. Inversini on human-centered digital transformation

Welcome to a new Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view to...
Beatrice Venturini
Reading Time: 5 min

Could revenue management solve hospitality’s labor shortage?

After suffering the effects of COVID-19 for several long years, the tourism and hotel industries are now fully entering the...
Dr Cindy Heo
Reading Time: 3 min

Meeting industry demands: Aligning curriculum with hospitality trends

The hospitality industry is always changing and schools need to keep up with the latest trends to provide students with the best...
Ashley Musseau
Reading Time: 6 min

The hotel general manager: Time for a new job description?

The hotel General Manager (GM) is the person ultimately responsible for a hotel’s performance. A GM’s ability to make decisions...
Dr Demian Hodari
Reading Time: 3 min

How carrying the founder’s name disciplines Swiss family firms

Credit Suisse’s recent troubles can partly be put down to a series of scandals that have eroded confidence in this banking giant....
Dr Cédric Poretti
Reading Time: 3 min

Transforming Vocational Education with AI and VR

Recently, I had the privilege of speaking at a conference in Nanjing, China, where I delved into the revolutionary impact of the...
Jens-Henning Peters
Reading Time: 3 min

Society's values: Decoding the impact of pop culture on Hospitality

The intersection of hospitality and popular culture is a dynamic space where societal values, norms, and human interactions are...
Natacha Reymond
Reading Time: 3 min