Hospitality
Operational performance, guest expectations, and service strategy.
In-house vs. external training: Which is right for your hotel?
How do you maintain peak performance amidst the rapid pace of the hotel industry? One crucial aspect of maintaining excellence...
Anne-Céline Depierraz
Reading Time: 7 min
How to foster continuous improvement in the hospitality industry
To thrive in the hospitality industry, businesses must continuously improve their offer to adapt to industry trends and guests'...
EHL Graduate School
Reading Time: 5 min
Women in Saudi Arabia: Making their mark in the hospitality industry
Saudi Arabia’s vision 2030 has placed a strong emphasis on women empowerment, making it a key reform plan and goal. Over the...
Kaushiki Khanijo
Reading Time: 8 min
Dr. Inversini on human-centered digital transformation
Welcome to a new Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view to...
Beatrice Venturini
Reading Time: 5 min
Could revenue management solve hospitality’s labor shortage?
After suffering the effects of COVID-19 for several long years, the tourism and hotel industries are now fully entering the...
Dr Cindy Heo
Reading Time: 3 min
Meeting industry demands: Aligning curriculum with hospitality trends
The hospitality industry is always changing and schools need to keep up with the latest trends to provide students with the best...
Ashley Musseau
Reading Time: 6 min
The hotel general manager: Time for a new job description?
The hotel General Manager (GM) is the person ultimately responsible for a hotel’s performance. A GM’s ability to make decisions...
Dr Demian Hodari
Reading Time: 3 min
How carrying the founder’s name disciplines Swiss family firms
Credit Suisse’s recent troubles can partly be put down to a series of scandals that have eroded confidence in this banking giant....
Dr Cédric Poretti
Reading Time: 3 min
Transforming Vocational Education with AI and VR
Recently, I had the privilege of speaking at a conference in Nanjing, China, where I delved into the revolutionary impact of the...
Jens-Henning Peters
Reading Time: 3 min
Society's values: Decoding the impact of pop culture on Hospitality
The intersection of hospitality and popular culture is a dynamic space where societal values, norms, and human interactions are...
Natacha Reymond
Reading Time: 3 min