Driving Regenerative Hospitality: GATE College's Impact
In the world of hospitality, a quiet revolution is stirring—a shift towards regenerative hospitality. It's not just about...
Victor Jaton
Reading Time: 6 min
Are you trapped by the similarity effect in your hiring decisions?
Have you ever preferred a candidate because of their similarity to you on various criteria? Did you grow up in the same village?...
Louanne Affolter
Reading Time: 4 min
Guest Experience Management In Hospitality
Guest experience is the sum of every interaction a guest has with your business, from the moment they discover your property to...
Dr Suzanne Godfrey
Reading Time: 11 min
Hotel Staff: Positions, Management, and List of Responsibilities
Hotels are complex operations that rely on a wide mix of roles working together throughout the day. From the moment a guest...
Philippa Golding
Reading Time: 13 min
What is Hospitality Management?
Hospitality. An industry as diverse as the culinary delights that grace its establishments’ tables. A customer-oriented mindset...
EHL Insights
Reading Time: 3 min
Enhancing hotel guests’ well-being: Academic insights for hoteliers
In recent years, the topic of well-being has become increasingly ubiquitous. A report by McKinsey (2024) finds, surprisingly,...
Dr Valentina Clergue
Reading Time: 5 min
Luxury hotels and a ‘sense of place’: Brand identity and experiences
In the second article in this three-part series exploring luxury hotels and how a ‘sense of place’ helps differentiate a luxury...
Dr Suzanne Godfrey
Reading Time: 3 min
AI in Hotel Operations: Strategic Automation by Hotel Segment
AI is rapidly changing the very foundations of hospitality. In a traditionally labor-intensive industry, AI tools significantly...
Emma Näpänkangas
Reading Time: 5 min
The potential of green financing for hotel real estate in Asia
In the face of growing climate change challenges, the sustainability paradigm is rapidly reshaping business strategies worldwide.
Dr René-Ojas Woltering
Reading Time: 4 min