Hospitality
Operational performance, guest expectations, and service strategy.
More tech or more talk? The future of hospitality management education
This article was originally written by htr hotelrevue.In her 1933 story, ‘Why Didn’t They Ask Evans’, Agatha Christie suggested...
Dr Laura Zizka
Reading Time: 2 min
Why Consider EHL's Hotel Management Development Program?
EHL’s new Hotel General Management Program aims to help professionals progress in their careers by enhancing their management,...
EHL Graduate School
Reading Time: 5 min
Hotel sustainability: Challenges and solutions
‘Net-zero hotels’ are something no one had heard of ten years ago, but now an increasing number are redirecting their efforts to...
EHL Graduate School
Reading Time: 5 min
Luxury Hospitality Branding Done Right
At a Glance Hospitality branding is about creating a clear identity that guests recognize, trust, and remember. Successful...
EHL Graduate School
Reading Time: 9 min
What is a Front Desk Associate
The hospitality industry is diverse, providing numerous roles that guarantee guests a memorable and satisfying experience. One...
EHL Insights
Reading Time: 3 min
Hotel Group Branding: Insights, Ideas & Examples
When a prospective guest is ready to book, location and price are the obvious filters. Once those boxes are ticked, branding is...
EHL Insights
Reading Time: 10 min
Dynamic pricing: Maximizing revenue in the hotel industry
Dynamic pricing can be a contentious topic. Consumers often view it as an exploitative pricing strategy in which brands try to...
EHL Graduate School
Reading Time: 4 min
Hotel Employee Training Impacts Customer Experience and Happiness
The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role...
Anne-Céline Depierraz
Reading Time: 10 min
Investment strategies in the hospitality industry: Essential insights
If you’re an entrepreneur, seasoned investor, or work in hospitality and have some money to spare, you might wonder whether...
EHL Graduate School
Reading Time: 5 min
Transforming hotel front desk services for a better guest experience
Imagine walking into a hotel lobby, where the desk is bustling with activity. Hotel guests are arriving, departing, and sharing...
Sofia Strahl
Reading Time: 4 min