The Challenges of Religious Tourism in an Overcrowded World
Religious tourism is one of the oldest and most meaningful forms of travel, offering pilgrims and spiritual seekers a chance to...
Dr Peter Varga
Reading Time: 4 min
Airbnb Host Experience: What Happens When Work Enters Your Home
What happens when your home becomes your workplace? This question often arises when analyzing how accommodation-sharing platforms...
Dr Sowon Kim
Reading Time: 5 min
Converging Worlds of Retail and Hospitality
In the competitive world of luxury retail, exceptional hospitality services can truly set a brand apart. Elevating each...
Tamara Tovisi
Reading Time: 9 min
Data Anxiety: The Impact of Information Overload
We live in a world flooded with information, where the question of data has gone from being a useful resource to an unstoppable...
Dr. Tatyana Tsukanova
Reading Time: 5 min
How the Growth of Wellness Tourism Market Is Transforming Travel
The global wellness tourism sector has emerged as a pivotal force in reshaping the hospitality industry. By merging traditional...
Abigail Ward
Reading Time: 6 min
Sustainable Foodservice: Reducing Waste for a Better Food System
The global foodservice industry plays a key role in addressing some of the world’s most pressing sustainability challenges....
EHL Insights
Reading Time: 6 min
Remember House M.D.? Why the Patient Experience Is Now So Important
This article takes a deep dive into the growing importance of empathy in healthcare and how a more human-centered approach can...
Dr Lohyd Terrier
Reading Time: 4 min
Chief Experience Officer: Redefine Patient Satisfaction in Healthcare
In a world where technology and medical advancements have raised the bar for healthcare quality, today's medical sector is...
Dr Lohyd Terrier
Reading Time: 5 min
Beyond Service: The Role of Guest Well-Being
This article was originally written by htr hotelrevue. In hospitality, guest well-being should be at the forefront of every...
Dr Valentina Clergue
Reading Time: 1 min
It’s Time to Embed Human-Centric Principles in All Organizations
For too long, the vast majority of humanity has been left out of the business equation, says the Dean of EHL Hospitality Business...
Dr Achim Schmitt
Reading Time: 4 min