Remember House M.D.? Why the Patient Experience Is Now So Important
This article takes a deep dive into the growing importance of empathy in healthcare and how a more human-centered approach can...
Dr Lohyd Terrier
Reading Time: 4 min
Chief Experience Officer: Redefine Patient Satisfaction in Healthcare
In a world where technology and medical advancements have raised the bar for healthcare quality, today's medical sector is...
Dr Lohyd Terrier
Reading Time: 5 min
Beyond Service: The Role of Guest Well-Being
This article was originally written by htr hotelrevue. In hospitality, guest well-being should be at the forefront of every...
Dr Valentina Clergue
Reading Time: 1 min
It’s time to embed human-centric principles in all organizations
For too long, the vast majority of humanity has been left out of the business equation, says the Dean of EHL Hospitality Business...
Dr Achim Schmitt
Reading Time: 4 min
Event Tourism: How Music, Sport, and Film Shape Destinations
From Taylor Swift’s record-breaking concert tours to Mega-Sports events and the surge of screen tourism inspired by hit shows...
EHL Faculty
Reading Time: 4 min
Sustainability in the hospitality industry: Going the extra mile
What’s holding hotels back from doing more than basic eco-friendly gestures like reusing towels or reducing plastic, and...
Beatrice Venturini
Reading Time: 4 min
How to keep even the most challenging customers happy
As stories of customers acting out in rage continue to rise, emotional intelligence provides a solution to solve problems and...
EHL Graduate School
Reading Time: 6 min
Understanding event sponsorship as a marketing tool
With the cost of marketing on digital platforms going up and conversion rates heading in the other direction, brands in many...
EHL Graduate School
Reading Time: 4 min
Using AI-equipped service robots: the customer point of view
Artificial Intelligence has been widely adopted across various industries, bringing transformative benefits and driving...
Dr Reza Etemad-Sajadi
Reading Time: 3 min
Sustainable Tourism in Switzerland: A New Standard for Hospitality
As sustainability reshapes global travel, Switzerland stands as a model of balance between environmental stewardship and premium...
EHL Faculty
Reading Time: 3 min