What hospitals can learn from the hospitality industry – The operational perspective
In a previous contribution to EHL Insights, we elaborated on the parallels between the hospitality and healthcare industries. We...
EHL Faculty
Reading Time: 4 min
What hospitals can learn from the hospitality industry – The strategic perspective
A strategic look at what hospitals stand to learn from their neighboring industry, hospitality. Though serving different...
EHL Faculty
Reading Time: 4 min
Technology and Home Care: Creating Connected Services
Technology develops at an unprecedented pace, impacting different industries and changing how services are delivered. Innovations...
EHL Insights
Reading Time: 6 min
SIF 2024: Investment leaders discuss ESG investing challenges
During the second annual Sustainable Investing Forum, EHL Hospitality Business School hosted industry players to discuss the...
EHL Faculty
Reading Time: 4 min
What is sustainable travel: 10 best practices
As academics specializing in the travel, tourism and hospitality (TTH) industry, we have trained and advised dozens of companies...
Dr Carlos Martin-Rios
Reading Time: 4 min
Is Galapagos Closing to Tourists? Strategies for Sustainable Tourism
Over recent years, the impact of tourism on the environment and local communities has come under the spotlight. Since 2020, an...
Paulina Schmidt
Reading Time: 6 min
Human-centric hospitality: The key to thriving in the industry
In the hospitality industry, success lies in the ability to integrate strategic business practices with the unique demands of the...
EHL Graduate School
Reading Time: 4 min
Gen Z customer experience strategy - Dealing with younger generations
You have to be careful when making assumptions about customers based on generation-specific stereotypes, as there are exceptions...
EHL Graduate School
Reading Time: 4 min
A realistic vision of company growth potential - Without overstretching
Business leaders must approach the growth process with caution. It involves increasing an organization’s size - its market share,...
EHL Graduate School
Reading Time: 5 min
Customer personalization - No longer an option in the digital age?
Personalization refers to tailoring products, services, content, and experiences to align with individual customers' preferences,...
EHL Graduate School
Reading Time: 4 min