Event Tourism: How Music, Sport, and Film Shape Destinations
From Taylor Swift’s record-breaking concert tours to Mega-Sports events and the surge of screen tourism inspired by hit shows...
EHL Faculty
Reading Time: 4 min
Sustainability in the hospitality industry: Going the extra mile
What’s holding hotels back from doing more than basic eco-friendly gestures like reusing towels or reducing plastic, and...
Beatrice Venturini
Reading Time: 4 min
How to keep even the most challenging customers happy
As stories of customers acting out in rage continue to rise, emotional intelligence provides a solution to solve problems and...
EHL Graduate School
Reading Time: 6 min
Understanding event sponsorship as a marketing tool
With the cost of marketing on digital platforms going up and conversion rates heading in the other direction, brands in many...
EHL Graduate School
Reading Time: 4 min
Using AI-equipped service robots: the customer point of view
Artificial Intelligence has been widely adopted across various industries, bringing transformative benefits and driving...
Dr Reza Etemad-Sajadi
Reading Time: 3 min
Sustainable Tourism in Switzerland: A New Standard for Hospitality
As sustainability reshapes global travel, Switzerland stands as a model of balance between environmental stewardship and premium...
EHL Faculty
Reading Time: 3 min
What hospitals can learn from the hospitality industry – The operational perspective
In a previous contribution to EHL Insights, we elaborated on the parallels between the hospitality and healthcare industries. We...
EHL Faculty
Reading Time: 4 min
What hospitals can learn from the hospitality industry – The strategic perspective
A strategic look at what hospitals stand to learn from their neighboring industry, hospitality. Though serving different...
EHL Faculty
Reading Time: 4 min
Technology and Home Care: Creating Connected Services
Technology develops at an unprecedented pace, impacting different industries and changing how services are delivered. Innovations...
EHL Insights
Reading Time: 6 min
SIF 2024: Investment leaders discuss ESG investing challenges
During the second annual Sustainable Investing Forum, EHL Hospitality Business School hosted industry players to discuss the...
EHL Faculty
Reading Time: 4 min