Why is ESG important? Navigating challenges, embracing sustainability
Environmental, social, and governance (ESG) issues are increasingly prominent in the decision-making processes of investors,...
Stefan Güldenberg
Reading Time: 4 min
Transforming customer experience management: The power of hospitality
More than a mere word, hospitality has evolved from being a term primarily associated with the hotel and restaurant industry to...
Veronika Mercier
Reading Time: 4 min
Customer service management with a people-first hospitality touch
Are your customers receiving excellent service? How can you be sure? These questions are a good place to start when examining one...
Meygan Gerber
Reading Time: 5 min
The return of the Chinese tourist?
This second part of EHL Institutional Visibility’s three-part series on China looks into the long-awaited return of Chinese...
Andrew Brenner
Reading Time: 3 min
Healthcare Industry: Employee happiness is key to patient happiness
Human interaction is more important than ever as society recovers from COVID-induced social changes and welcomes the arrival of...
Dr Meng-Mei Maggie Chen
Reading Time: 7 min
Understanding Customer Captivity: When Clients Want to Leave but Can't
Have you ever wanted to switch service providers but felt like you had no choice? If this sounds familiar, you’ve experienced ...
Dr Jie Yu Kerguignas
Reading Time: 3 min
Sustainability in the Service Industry: An Overview
At a Glance: Service industry verticals such as hospitality, banking, travel, retail, and real estate face growing pressure to...
EHL Faculty
Reading Time: 7 min
How good acoustic design can enhance guest experience and comfort
There is a growing interest in acoustic design, the process of considering and carefully curating the acoustics of rooms and...
EHL Graduate School
Reading Time: 5 min
Why Hospitality is important as a skill and not only as an industry
STORY HIGHLIGHTS The hospitality industry is a thriving sector that has customer service and creating exceptional customer...
EHL Insights
Reading Time: 4 min
Extreme Tourism: Thrills, Ethics & the Questions They Raise
Extreme tourism has moved from the fringes to the spotlight, attracting attention not only for the daring experiences it offers...
Natacha Reymond
Reading Time: 4 min