Meygan Gerber
Junior Consultant at EHL Advisory Services
Customer service management with a people-first hospitality touch
Are your customers receiving excellent service? How can you be sure? These questions are a good place to start when examining one...
Meygan Gerber
Reading Time: 5 min
7 tips for successfully embedding Customer-Centric Governance into company DNA
Today's business world requires companies to put customers in the driving seat. Nurturing customer relationships is the secret to...
Meygan Gerber
Reading Time: 6 min
Emotional intelligence in the workplace: 6 ways high EQ employees boost productivity
In an era of digitalization, robotics and pandemics, the world of work and the service industry are changing rapidly. Jobs and...
Meygan Gerber
Reading Time: 4 min
All you need to understand about Service Excellence
In the hospitality industry, brands need to provide the experience that their customers want. Whether they are staying in a...
Meygan Gerber
Reading Time: 4 min
Personalize your customer journey like the Ritz Carlton
At first glance, big data might not seem like a critical tool to support your hospitality business. Big data certainly doesn't...
Meygan Gerber
Reading Time: 2 min