Importance of Cultural Experiences in Hospitality
Key Takeaways Be open-minded: Be able to challenge assumptions and avoid quick judgements, stereotyping and being affected by...
Dr Suzanne Godfrey
Reading Time: 7 min
Putting people first: Business success with a human-centric approach
It's no secret that many employees feel unappreciated and undervalued in today’s workforce. Competition for good jobs is fierce,...
EHL Graduate School
Reading Time: 9 min
How Airbnb and short-term rentals reshape rural and urban communities
In less than two decades, short-term rentals have thoroughly transformed the hospitality industry, wresting 15% market share from...
Dr Cindy Heo
Reading Time: 5 min
Navigating challenges of AI and maximizing value in the service sector
Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and...
Dr Nicole Hinrichs
Reading Time: 3 min
Defining service excellence: Setting the highest standards of service in 2024
Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience –...
Kimberly Yoong
Reading Time: 7 min
What is the triple bottom line and how does it work?
In a world where corporate greed and profiteering have been cited as two of the primary drivers behind the ongoing cost-of-living...
EHL Graduate School
Reading Time: 5 min
How consumer insight is a driving force in navigating CSR
It used to be the case that organizations were only responsible to their owners and shareholders. The primary goal was to make a...
EHL Graduate School
Reading Time: 5 min
Decoding consumer psychology: Secrets to customer delight
By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology....
EHL Graduate School
Reading Time: 5 min
The Importance of Cultural Intelligence in Hospitality
We all know that good service is kind, correct, respectful, efficient, and effective, but what if those qualities mean different...
EHL Insights
Reading Time: 5 min