Understanding Customer Captivity: When Clients Want to Leave but Can't
Have you ever wanted to switch service providers but felt like you had no choice? If this sounds familiar, you’ve experienced ...
Dr Jie Yu Kerguignas
Reading Time: 3 min
Sustainability in the Service Industry: An Overview
At a Glance: Service industry verticals such as hospitality, banking, travel, retail, and real estate face growing pressure to...
EHL Faculty
Reading Time: 7 min
How good acoustic design can enhance guest experience and comfort
There is a growing interest in acoustic design, the process of considering and carefully curating the acoustics of rooms and...
EHL Graduate School
Reading Time: 5 min
Why Hospitality is important as a skill and not only as an industry
STORY HIGHLIGHTS The hospitality industry is a thriving sector that has customer service and creating exceptional customer...
EHL Insights
Reading Time: 4 min
Extreme Tourism: Thrills, Ethics & the Questions They Raise
Extreme tourism has moved from the fringes to the spotlight, attracting attention not only for the daring experiences it offers...
Natacha Reymond
Reading Time: 4 min
How biomimicry can lead to innovative and resilient business solutions
The vision of the EHL Institute of Nutrition R&D is to apply nature-inspired designs to tackle nutrition challenges. Its main...
EHL Institute of Nutrition R&D
Reading Time: 5 min
How to embrace a sustainability mindset in the business world
The concept of corporate sustainability is nothing new, but how can companies develop the right kind of thinking that allows them...
Noémie Danthine
Reading Time: 5 min
Creating memorable customer experiences: How to go the extra mile
“Businesses can’t miss the chance to create experiences nowadays. To successfully design experiences means to go the extra mile -...
EHL Faculty
Reading Time: 4 min
How sustainability in hospitality drives growing demand for professionals
As the world becomes more environmentally conscious, the hospitality and tourism industry is no exception. Sustainability in the...
Jürgen Walch
Reading Time: 3 min
Hospitality Trends: Wellness and wellbeing for a thriving life
The hospitality industry is poised to embrace a new era of wellness thanks to the growing emphasis being placed on preventative...
Lionel Saul
Reading Time: 6 min