How biomimicry can lead to innovative and resilient business solutions
The vision of the EHL Institute of Nutrition R&D is to apply nature-inspired designs to tackle nutrition challenges. Its main...
EHL Institute of Nutrition R&D
Reading Time: 5 min
How to embrace a sustainability mindset in the business world
The concept of corporate sustainability is nothing new, but how can companies develop the right kind of thinking that allows them...
Noémie Danthine
Reading Time: 5 min
Creating memorable customer experiences: How to go the extra mile
“Businesses can’t miss the chance to create experiences nowadays. To successfully design experiences means to go the extra mile -...
EHL Faculty
Reading Time: 4 min
How sustainability in hospitality drives growing demand for professionals
As the world becomes more environmentally conscious, the hospitality and tourism industry is no exception. Sustainability in the...
Jürgen Walch
Reading Time: 3 min
Top Customer Service Trends Of 2026
As customer expectations evolve and AI reshapes interactions, customer service matters more than ever, and the hospitality...
Franck Louveau
Reading Time: 11 min
Sustainably speaking: My journey to COP27
The 2022 United Nations Climate Change Conference, also known as COP27, took place from 7-18 November 2022. Sponsored by EHL and...
EHL Insights
Reading Time: 4 min
Digital Service Design that skyrocket customer acquisition and innovation
Cutting-edge service design practices are among the driving forces behind behemoths like Nike, SAP, and Apple. Such...
Ana McFee
Reading Time: 5 min
Why service excellence is important in a Spa. Welcome to Valmont
By definition, service excellence refers to the ability of service providers to meet and even exceed customers' expectations...
EHL Alliance
Reading Time: 4 min
7 tips for successfully embedding Customer-Centric Governance into company DNA
Today's business world requires companies to put customers in the driving seat. Nurturing customer relationships is the secret to...
Meygan Gerber
Reading Time: 6 min
The Circular Hotel Business Model: Why Rethink & Redesign Beat the Classic 3Rs
Climate change, biodiversity loss, waste generation, and resource scarcity are no longer abstract risks. They are impacting...
EHL Insights
Reading Time: 6 min