Hospitality
Operational performance, guest expectations, and service strategy.
Africa: On a Rollercoaster Ride
Towards the end of 2017, we witnessed the end of an era (a very long one) in Zimbabwe, as a soft revolution ousted President...
EHL Insights
Reading Time: 2 min
Marketing Trends in Hospitality: from Technology to Niches
Over the past year, Google made major inroads into the travel and tourism sector, changing the layouts of Google Flights and...
Dr Meng-Mei Maggie Chen
Reading Time: 2 min
Mergers & Acquisitions in Hospitality: Stick or Twist?
What’s the outlook for mergers and acquisitions (M&A) activity in the hospitality industry? We saw deals peak a few years ago in...
Stéphane Haddad
Reading Time: 2 min
Hotel Sustainability: How Can Hotels Get Started?
Hotel sustainability has become a focal point for companies everywhere and the hospitality industry is no exception. Across the...
Natacha Reymond
Reading Time: 4 min
Boosting Employee Performance in Hospitality
Few industries make greater use of part-time and seasonal employees than the hospitality industry. But even as they provide extra...
Dr Steffen Raub
Reading Time: 3 min
CEO Pay: Analysts' Forecasts and Compensation
CEO pay is a controversial topic as some executives have benefited massively from stock options even when their firms have not...
Dr Giuliano Bianchi
Reading Time: 2 min
Serviced Apartments: an Ever-Growing Sector?
Call them what you will – serviced or extended-stay apartments or aparthotels – major operators in this sector are looking to...
Stuart Pallister
Reading Time: 3 min
10 of our favorite inspirational quotes for the hospitality world
Need a bit of inspiration to get you through another day in the exciting (and sometimes stressful) world of hospitality? No...
hosco.
Reading Time: 2 min
Skills needed for hospitality management: 4 books to read
Working in the hospitality industry, or as a manager in any service industry requires a number of hospitality management skills....
Frank Giannotti
Reading Time: 2 min
The sharing economy: Challenges and opportunities for hoteliers
One of the most critical developments shaking up the hospitality industry is the growth of the sharing economy. With transactions...
EHL Insights
Reading Time: 2 min