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Hospitality

Operational performance, guest expectations, and service strategy. 

Africa: On a Rollercoaster Ride

Towards the end of 2017, we witnessed the end of an era (a very long one) in Zimbabwe, as a soft revolution ousted President...
EHL Insights
Reading Time: 2 min

Marketing Trends in Hospitality: from Technology to Niches

Over the past year, Google made major inroads into the travel and tourism sector, changing the layouts of Google Flights and...
Dr Meng-Mei Maggie Chen
Reading Time: 2 min

Mergers & Acquisitions in Hospitality: Stick or Twist?

What’s the outlook for mergers and acquisitions (M&A) activity in the hospitality industry? We saw deals peak a few years ago in...
Stéphane Haddad
Reading Time: 2 min

Hotel Sustainability: How Can Hotels Get Started?

Hotel sustainability has become a focal point for companies everywhere and the hospitality industry is no exception. Across the...
Natacha Reymond
Reading Time: 4 min

Boosting Employee Performance in Hospitality

Few industries make greater use of part-time and seasonal employees than the hospitality industry. But even as they provide extra...
Dr Steffen Raub
Reading Time: 3 min

CEO Pay: Analysts' Forecasts and Compensation

CEO pay is a controversial topic as some executives have benefited massively from stock options even when their firms have not...
Dr Giuliano Bianchi
Reading Time: 2 min

Serviced Apartments: an Ever-Growing Sector?

Call them what you will – serviced or extended-stay apartments or aparthotels – major operators in this sector are looking to...
Stuart Pallister
Reading Time: 3 min

10 of our favorite inspirational quotes for the hospitality world

Need a bit of inspiration to get you through another day in the exciting (and sometimes stressful) world of hospitality? No...
hosco.
Reading Time: 2 min

Skills needed for hospitality management: 4 books to read

Working in the hospitality industry, or as a manager in any service industry requires a number of hospitality management skills....
Frank Giannotti
Reading Time: 2 min

The sharing economy: Challenges and opportunities for hoteliers

One of the most critical developments shaking up the hospitality industry is the growth of the sharing economy. With transactions...
EHL Insights
Reading Time: 2 min