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Hospitality

Operational performance, guest expectations, and service strategy. 

Changing the Rules of the Game for Hotel Bookings

Last month the Swiss Parliament ratified a decision to allow Swiss hotels operating on booking.com to offer rooms at lower prices...
EHL Faculty
Reading Time: 2 min

Key pillars of luxury hospitality

Suzanne Godfrey, while teaching luxury hospitality brand management at EHL, has explored the key pillars that she believes define...
Dr Suzanne Godfrey
Reading Time: 2 min

Restaurant of the future: A student project of EHL for Metro Group

Today, Innovation has become a confusing and popular buzzword. With more than 250 books with "innovation" in their title having...
EHL Insights
Reading Time: 3 min

What makes a great hospitality leader?

There are plethora of lists of traits of Business Leaders but what makes a great Hospitality leader? According to Forbes, the 10...
EHL Insights
Reading Time: 1 min

Hospitality Innovation: an Oxymoron?

Innovation. It’s the lifeblood of many industries. But in our industry, hospitality, innovation tends to be incremental rather...
Dr Christine Demen-Meier
Reading Time: 7 min

Winning Strategies to Bring in New Hotel Customers

How should hotels be reaching out to potential hotel customers? When it comes to distribution channels, the discussion should...
EHL Faculty
Reading Time: 4 min

Who’s Afraid of Google?

Google, whose mantra used to be ‘Don’t be evil’ (until it dropped it for the motto ‘Do the right thing’), is almost omnipresent...
EHL Insights
Reading Time: 5 min

At her Majesty's service

In the first year of EHL’s curriculum each student embarks on a 6-month operational internship. However, only one student is...
EHL Insights
Reading Time: 2 min

Hotel Branding: 4 Ways to Differentiate Your Hotel

Not a week appears to go by without the opening of a luxury hotel somewhere in the world. Just take a look at consumer travel...
EHL Graduate School
Reading Time: 7 min

What will the hospitality industry look like in 2030?

Explore 6 practical scenarios for the future developed with 40 Hospitality Industry leaders and illustrated by our students. By...