The Future of Hotel Design
As the global hospitality marketplace evolves and travelers’ preferences shift, what are the future trends that hotel designers...
EHL Insights
Reading Time: 3 min
The Hotel Room of the Future
Nowadays, we have wi-fi, a telephone and probably a flat-screen TV. But as hotel guests become increasingly tech-savvy, they are...
Stuart Pallister
Reading Time: 3 min
What Are Private Banking Services?
At a Glance Private banks have always adopted CX principles from hospitality to differentiate themselves in a competitive...
Dr Margarita Cruz
Reading Time: 10 min
The Entrepreneurial Journey: Beelong
In the first of a series of articles featuring entrepreneurs, we focus on food sustainability start-up Beelong and find out about...
EHL Insights
Reading Time: 3 min
Loyalty and Hospitality: Taking on the OTAs
After years of complaining about online travel agencies (OTAs) and how they have inserted themselves in the relationship with...
Scott Dahl
Reading Time: 1 min
The Better Hotel Investment: Luxury or Lifestyle?
We would all like to be rich enough to buy a trophy hotel in central London, Paris or Singapore. Imagine the kudos in being able...
Jia Zou
Reading Time: 7 min
Leading Through Disruption in Hospitality
The hospitality industry has seen rapid change over the past decade, with new technologies, online platforms and markets ushering...
EHL Graduate School
Reading Time: 5 min
Hygge: An example of hospitality across cultures
The Oxford Dictionary defines hospitality as “the friendly and generous reception and entertainment of guests, visitors, or...
Emilie Suter
Reading Time: 2 min
Will smart hotels be autonomous or connected?
By 2030, multiple changes will occur and will influence the hospitality industry due to globalization, one of them being a shift...
EHL Insights
Reading Time: 2 min
Why Human-Centered, High-Touch Customer Service Still Defines Exceptional Hospitality
Technology is continuing to transform how the hospitality industry operates, enabling greater speed, efficiency, and data-driven...
EHL Insights
Reading Time: 6 min