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Hospitality

Operational performance, guest expectations, and service strategy. 

Will globalization fragment or consolidate the hospitality industry?

By 2030, multiple changes will occur and will influence the hospitality industry due to globalisation, one of them being a shift...
EHL Insights
Reading Time: 1 min

CEO pay: Aligning Shareholders, Executives

CEO pay has been a controversial topic in the media as some executives have enjoyed huge salaries, bonuses, stock options and...
Dr Giuliano Bianchi
Reading Time: 2 min

Is hospitality becoming more fragile or more resilient?

By 2030, multiple changes will occur and will influence the hospitality industry due to global changes, one of them being an...
EHL Insights
Reading Time: 2 min

Hoteliers Face up to Tech Challenges

Technology spending has been relatively low in the hospitality industry compared with sectors such as financial services and...
Dr Hilary Murphy
Reading Time: 2 min

The hotel GM and the importance of a strong network

A hospitality management school alumni association is like an extended family. Comparable, perhaps, to a hotel’s staff. To...
EHL Insights
Reading Time: 2 min

Why entrepreneurs study hospitality management?

Only 10% of startups succeed in the long run due to the extensive risks that new entrepreneurs run when starting a business. So...
EHL Insights
Reading Time: 2 min

Interactive walls & tables are redefining hospitality

Interactive walls and dining tables are emerging at hotels, restaurants, fast food eateries and unexpected hospitality and...
EHL Insights
Reading Time: 3 min

Enhancing hotel experiences through Digitalization

It goes without saying that we are shifting into the digital era.Hotel brands are seizing on the new media platform to give their...
Ana Sofía Acuña
Reading Time: 2 min

New Roles and Duties for Front of House Staff

It should not come as news that changing technology is disrupting many industries, including hospitality. From complimentary...
Frank Giannotti
Reading Time: 3 min

Hotel Cybersecurity: Threats, Examples and Best Practices

Over the last quarter of a century, society has undergone unprecedented change, and our world is now almost entirely digitally...
Veronika Mercier
Reading Time: 7 min