Hospitality
Operational performance, guest expectations, and service strategy.
Room service just got better: Meet Dash, the room service robot
If you call room service for a toothbrush or a midnight snack at InterContinental Group's Crowne Plaza San Jose - Silicon Valley,...
EHL Insights
Reading Time: 2 min
What does the future of hospitality hold?
Ecole hôtelière de Lausanne has been the future of hospitality since 1893. A hoverboard. A room service robot. A virtual reality...
EHL Insights
Reading Time: 1 min
The Marriott-Starwood Mega-Deal
With Marriott's $13.6 billion acquisition of Starwood Hotels now complete, Marriott chief executive Arne Sorenson will be...
EHL Insights
Reading Time: 4 min