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Hospitality

Operational performance, guest expectations, and service strategy. 

Room service just got better: Meet Dash, the room service robot

If you call room service for a toothbrush or a midnight snack at InterContinental Group's Crowne Plaza San Jose - Silicon Valley,...
EHL Insights
Reading Time: 2 min

What does the future of hospitality hold?

Ecole hôtelière de Lausanne has been the future of hospitality since 1893. A hoverboard. A room service robot. A virtual reality...
EHL Insights
Reading Time: 1 min

The Marriott-Starwood Mega-Deal

With Marriott's $13.6 billion acquisition of Starwood Hotels now complete, Marriott chief executive Arne Sorenson will be...
EHL Insights
Reading Time: 4 min