Hotel Star Ratings: an Industry Guide
When contemplating a career in hospitality and tourism management, or hotel management, knowing what will make your hotel stand...
Marie Charrière
Reading Time: 7 min
How to respond to online negative hotel reviews?
The percentage of travelers who book their trip online is growing every year. As a consequence, it is becoming extremely...
EHL Insights
Reading Time: 2 min
10 unexplored places for hospitality entrepreneurs
Throughout history, hospitality has been strongly appraised by humanity for its warmhearted nature. In ancient times, it was...
Ana Sofía Acuña
Reading Time: 2 min
Exploring the Resort Business Model
Unlike hotels that often focus primarily on rooms and short-term stays, resorts operate as complete ecosystems designed to...
Abigail Ward
Reading Time: 7 min
Inside Aman Hospitality: The Art of Service & Seclusion
Few hotel brands inspire as much devotion and curiosity as Aman. Since its founding in 1988, the company has quietly cultivated a...
EHL Insights
Reading Time: 11 min
Making sense of the hotel spa
After significant economic, financial and geopolitical turmoil over the last years, the global spa and wellness industry is not...
Marcel Butchey
Reading Time: 4 min
How to successfully relaunch a hotel?
Real estate rules and regulations have become more and more strict and complex in the past few years. Thus, both individuals and...
Paola Bellia
Reading Time: 3 min
Sensory Marketing for Hotels: a Powerful Loyalty Builder
Sensory marketing has been used by some of the world’s biggest brands for decades. Famous examples range from the iconic sound of...
Abigail Ward
Reading Time: 6 min
Strategies for Effective Hotel Reputation Management
There is almost limitless data to suggest that online reputation can make or break a hotel's level of success. From online...
Ana McFee
Reading Time: 7 min
Guest-Facing Technology: Transforming Hospitality
Guest-facing technology is changing the way people experience hotels and we're here for it. Instead of relying solely on staff,...
EHL Insights
Reading Time: 4 min