Hotel Concept Handbook: Developing a Compelling Hotel Concept
The hospitality industry is anything but dull. Each year brings with it a bounty of exciting destinations, revolutionary new...
Youri Sawerschel
Reading Time: 3 min
Independent Hotels: An Action Plan to Win the Direct Booking
With the explosion of the “digital way of life”, the traveler’s customer journey has become increasingly complex, which...
EHL Graduate School
Reading Time: 5 min
Las Vegas: Reinventing the Sin in The City
Venture – or zip line - down the Vegas strip and behold the bustle surrounding its extravagant attractions. As the destination...
Dr Achim Schmitt
Reading Time: 3 min
Human Trafficking: What Hospitality Organizations are Doing
According to the Global Slavery Index, an estimated 40.3 million men, women, and children were victims of modern slavery on any...
Samuel Wich
Reading Time: 2 min
Proactive Crisis Communication: The Calm Before The Storm
Crises can derive from humans or natural events. They may or may not be controlled or controllable…But your message can be! In a...
Dr Laura Zizka
Reading Time: 3 min
All About Communal Spaces in Hotels
In a hotel context, communal spaces refer to shared areas where guests can gather, interact, and simply coexist. This includes...
Samuel Wich
Reading Time: 6 min
Music for Hotels: Elevate Your Brand & Guest Experience
In hospitality, where guest expectations continually evolve, music in hotels has emerged as a critical element in shaping...
Rob Wood
Reading Time: 4 min
Negotiation-Based Pricing: The Future of Direct Bookings for Hotels?
Looking back on the history of hotel pricing strategies, nothing really stands out until the early 80s. Before the deregulation...
EHL Insights
Reading Time: 5 min
Data Science in Hospitality
On many aspects, I am offering a better product and value for my customers, but I am not seeing any increase in results. How can...
Dr Alessandro Inversini
Reading Time: 4 min
How Frugal Can Hotels Be?
When speaking of innovation in the hospitality industry, we often hear about new technologies and processes capable of breaking...
EHL Faculty
Reading Time: 3 min