Pitfalls of Vertical Integration in Airline and Hotel Partnerships
Vertical integration has long been a part of the travel industry, with airlines and hotels often choosing ownership-based...
Bianca Lüthy
Reading Time: 12 min
Restaurant Management: The 7 elements of a Business Plan
Unless you are self-funding your food business, you will need to find investors. To woo investors, you will need a business plan...
EHL Insights
Reading Time: 5 min
5 essential customer service soft skills for team leaders
Customer service team leaders need to be prepared to inspire their customer service team members and to potentially address...
Martin Jeffrey
Reading Time: 2 min
Top 5 skills to be successful as a restaurant manager
What is a restaurant manager? Restaurant managers or restaurant supervisors ensure that restaurants run smoothly and efficiently....
EHL Insights
Reading Time: 2 min
How to become a general manager?
Meng-Wei Hsu graduated from EHL Swiss School of Tourism and Hospitality in Passugg (EHL SSTH) in 1997 and has been general...
EHL Insights
Reading Time: 2 min
Hotel Consolidation: Marriott’s Playbook for Portfolio Management
The hotel industry has long been shaped by mergers and acquisitions, with Marriott’s 2016 acquisition of Starwood Hotels &...
Daniel Ciapponi
Reading Time: 5 min
The growing importance of storytelling as a hospitality skill
Choir singing, storytelling and theatre combine with selected delicacies at the evening event “The Flying Cow" to create an...
Daniel Ciapponi
Reading Time: 3 min
TUI is one of the world's biggest hoteliers!
In conversations about major hotel groups, how often have you heard mentioned the names of the big tour operators like TUI? ...
EHL Insights
Reading Time: 3 min
Hotel Bellevue des Alpes: a bygone tradition of Swiss hospitality
The Hotel Bellevue des Alpes is a unique property in many respects. Located at 2’000 metres of altitude beneath the Eiger North...
EHL Insights
Reading Time: 3 min
Why Do People Use Airbnb?
When Airbnb launched in 2008 as a way to rent out spare rooms, few expected it to become one of the most disruptive forces in...
EHL Insights
Reading Time: 7 min