Martin Jeffrey
Lecturer at EHL Passugg
Why choose a career in Food and Beverage?
So much more than waiting on tables or devising a menu, this practical guide provides a valuable spotlight on the variety of...
Martin Jeffrey
Reading Time: 5 min
5 customer service soft skills for sales and complaints
Customer service sales and complaints are often treated as two entirely different skill sets. However, the truth is, closing a...
Martin Jeffrey
Reading Time: 2 min
Crisis Management for Restaurants: What can we learn from Covid?
Our professional pathway students absolving the Swiss Professional Degree HF have already shown how the restaurant and catering...
Martin Jeffrey
Reading Time: 2 min
How to deliver an emotional experience in a restaurant?
The hospitality industry is developing into an Emotion Economy The social values and lifestyle of hotel and restaurant guests are...
Martin Jeffrey
Reading Time: 2 min
Crisis Management for Restaurants: What can we learn during Covid?
One thing is clear: the corona virus is changing the world. Our professional pathway students absolving the Swiss Professional...
Martin Jeffrey
Reading Time: 2 min
5 essential customer service soft skills to establish rapport
No matter your industry or your role, there are certain customer service soft skills that everyone who works in a retail or...
Martin Jeffrey
Reading Time: 1 min
5 customer service skills to help you love your job
Working in customer service is dynamic, fast-paced, and exciting. Everyone knows, however, that you will inevitably encounter...
Martin Jeffrey
Reading Time: 1 min
Easy table etiquette tips
Table etiquette makes every meal more pleasant, whether you're dining with family, friends, or colleagues. Brush up on your table...
Martin Jeffrey
Reading Time: 3 min