Hospitality
Operational performance, guest expectations, and service strategy.
Alumni Story: Maria Constantinidou
In my opinion the newest and most important trend in the hotel indurstry are small hotels with personal hospitality. I think...
EHL Insights
Reading Time: 1 min
Planning uncertainty? Develop hospitality future scenarios
The outbreak of the COVID-19 pandemic was unexpected and has severely affected society and the economy. With regard to the...
EHL Insights
Reading Time: 2 min
What can you do with a Hospitality Degree? All the Job Opportunities.
Hospitality and tourism management jobs are predicted to grow from the current rate of 1 in 10 jobs, globally, to 1 in 9 jobs by...
Frank Giannotti
Reading Time: 1 min
Three Reasons Why Training in Hospitality Matters
Recently I was assigned to perform quality audits “mystery shopping” for a hotel company.What struck me was how within one...
Jochen de Peuter-Rutten
Reading Time: 2 min
Voice recognition technology: how can restaurants capitalise on it?
The evolution of the technology used in restaurants over the last few years has been very slow. The main types of technologies...
Ian Millar
Reading Time: 3 min
4 Lessons the Hotel Industry Can Learn from The Digital Giants
2017 marked the 10thanniversary ofAirbnb's creation and the digital giant celebrated its rapid expansion by releasing its...
Dr Meng-Mei Maggie Chen
Reading Time: 5 min
Four Seasons: Connecting People in The Hospitality Industry
About half a century ago, socio-economists already argued that connectivity, network, and communities would contribute to a...
Dr Stéphanie Pougnet
Reading Time: 5 min
Six criteria for choosing a hospitality management school
You have decided that you would like to study hospitality management. Now, how will you go about selecting the right school? ...
EHL Insights
Reading Time: 2 min
Succession Planning in Family-Owned Hotels
Succession planning plays an important role for any entrepreneur and has become a central strategic component for company owners...
Dr Jean-Philippe Weisskopf
Reading Time: 5 min
What If Tech Giants Entered the Hospitality Industry?
Creating authentic and captivating experiences is crucial for the competitiveness of hospitality businesses because it can...
EHL Faculty
Reading Time: 4 min