Hospitality
Operational performance, guest expectations, and service strategy.
The data journey in a hotel
Data scientists are becoming increasingly popular and necessary as industries realize the need to manage data points and...
Kristina S. Park
Reading Time: 9 min
Women in Hospitality: Managing Work and Family
The conflict generated from managing work and family is real. For half a century, the primary focus of research on this topic was...
Dr Sowon Kim
Reading Time: 2 min
Space Tourism: An Opportunity in Hospitality?
If the future does not include being out there among the stars and being a multi-planet species, I find that incredibly...
Pier-Luca Rapin
Reading Time: 3 min
What the Nudge (Marketing)?!?
Influence without constraint, and to do good. This is the ethos of Nudge theory. This "helping hand" theory claims to be able to...
Sherif Mamdouh
Reading Time: 5 min
Growing travelling population shaping the future of hospitality
Demographics and growing economies are changing the shape of future travelers in the world. What factors is the future of...
EHL Insights
Reading Time: 1 min
3 Things Entrepreneurs and Business Owners Can Learn From Hospitality
#1 - Hire the right people and treat them appropriately Whenever an employee is in contact with a customer, this presents an...
Samuel Wich
Reading Time: 3 min
Hospitality: An industry of entrepreneurs
Have you ever dreamed of running your own business? If so, hospitality may be the right field for you. The industry consists of...
EHL Insights
Reading Time: 3 min
Sustainable Tourism: Why Should Hotels Lead in This Effort?
The tourism industry has one of the highest growth rates out of all industries in the world, accounting for 10.4% of global GDP...
Lisa Xie
Reading Time: 5 min
Top 4 hospitality and tourism industry drivers
In 2017, travel bookings contributed$1.7 trillionto the U.S. economy. Globally, travel was worth $7 billion as of 2016. Driving...
EHL Insights
Reading Time: 1 min
Meet Pepper: The Humanoid Robot Concierge
The market of service robot technologies and remote presence solutions is expected to grow continuously over the next ten years....
Dr Reza Etemad-Sajadi
Reading Time: 3 min