• There are no suggestions because the search field is empty.

Hospitality

Operational performance, guest expectations, and service strategy. 

An internship in the luxury Swiss watchmaking industry

EHL bachelor students have to complete two 6-month interview during their studies. Leona Siyuan Yin decided to explore the Swiss...
Siyuan Yin
Reading Time: 2 min

The (In)famous Article 404 of the Swiss Code of Obligations

Contracts, whether for providing specific labor-related services or so-called ‘agency’ agreements, form the cornerstone of most...
EHL Faculty
Reading Time: 4 min

Content Marketing Strategy in Hospitality: Choice Hotels Europe

In this article on the brand as publisher, we focus on Choice Hotels which has launched a travel portal to drive traffic to its...
Stuart Pallister
Reading Time: 4 min

The Need for Big Data and Quantitative Skills Training In Hospitality

The hospitality industry is becoming increasingly complex, with financial engineering, corporate governance, and strategic...
Dr Giuliano Bianchi
Reading Time: 2 min

Going Plastic-Free: Hotels and Airlines Reducing Plastic Use

From plastic straws to the complete elimination of single-use plastics, more and more in the hospitality industry are opting to...
EHL Insights
Reading Time: 6 min

How Smart Hotel Rooms Are Transforming the Guest Experience

Smart hotel rooms revolutionize hospitality by combining comfort, personalization, and sustainability in ways that were...
Samuel Wich
Reading Time: 7 min

How can Google Help Hoteliers according to Google Industry Leader

We spoke recently to Philipp Ries, Industry Leader for hospitality at Google in Switzerland, after his recent keynote speech to...
Stuart Pallister
Reading Time: 3 min

Frugal Innovation in Hospitality: Insights From Navi Radjou

How can we, as an industry, do more with less? That’s a challenge more and more companies are facing nowadays. It’s also a...
Stuart Pallister
Reading Time: 3 min

Hotel Booking Sites Under Scrutiny: Implications for Hotels

At the end of June, the UK’s Competition and Markets Authority (CMA) launched a crackdown on a number of hotel booking sites due...
Stuart Pallister
Reading Time: 2 min

Hospitality Management in India: Key Themes & Industry Insights

Although a layman’s perception of hospitality is overwhelmed by the notion of “guest-oriented services”, the scope of hospitality...
Dr Prashant Das
Reading Time: 3 min