Hospitality
Operational performance, guest expectations, and service strategy.
The Origins Of The Hospitality Industry And What Lies Ahead
A brief history of the hospitality industry Away from home, surrounded by strangers and yet you feel welcome. The original idea...
Samuel Wich
Reading Time: 2 min
European Hotel Industry Performance Over the Cycle
Over the last four years, we observed a certain level of volatility in the main indicators of hotels’ performances, including the...
Dr Isabella Blengini
Reading Time: 2 min
On the Rise: Hospitality in Latin America
The hospitality industry has shown great dynamism in Latin America over the past five years and that trend looks set to continue...
Dr Achim Schmitt
Reading Time: 3 min
Hospitality & Leisure Trends: Differentiation in the Hospitality and Leisure Industry
The last decade has been a period of sustained structural change for the hospitality and leisure industry, and that change is...
EHL Insights
Reading Time: 6 min
Should guests be disturbed?
Following the mass slaughter of 58 attendees at a Las Vegas music festival on 1 October 2017, hotels have begun to revise their...
EHL Insights
Reading Time: 3 min
Pursuing my dream of combining my passions for hospitality & design
Design concepts play an important role in the hospitality industry as it is critical to attract and retain customers. Discover...
EHL Insights
Reading Time: 3 min
Pet Hotels: The Ultimate ‘Niche’?
Globally, pet care represents a huge market that’s worth some 180 billion USD. So even though the panel discussion at the Window...
Stuart Pallister
Reading Time: 2 min
Sodexo: How Employee Engagement is Transforming the Catering Giant
Over the decades, French services giant Sodexo has been transforming itself. Known to many as a catering firm, which may have...
EHL Insights
Reading Time: 3 min
Disrupting the Hotel Sector - Terence Kwok, Founder & CEO of Tink Labs
When Tink Labs Founder and CEO and creator of handy.travel, Terence Kwok, started his company in Hong Kong six years ago,...
EHL Insights
Reading Time: 1 min
Meet Richard Leuenberger, General Manager of Badrutt's Palace Hotel
Through the milestones of his career, Mr. Leuenberger gives key advice for a successful start in luxury hospitality industry. ...
Anne-Laure Hecquet
Reading Time: 2 min