McHealthy: Promote Healthy Eating Habits
The need to choose nutritious foods and limit unnecessary calories has become a particular focus in developed nations in recent...
Dr Elisa Chan
Reading Time: 3 min
Client-Centric Insights in Private Banking
Nearly one in five of all Swiss business students aims for a career in banking. In fact, banking is the second most preferred...
Dr Margarita Cruz
Reading Time: 3 min
Swiss Private Banking: Making the Client Relevant
The glory years of Swiss private banking are long gone. The 2008 global financial crisis set in motion what many consider was the...
Sherif Mamdouh
Reading Time: 4 min
Service excellence in hospitality industry: all about emotions!
In a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines the key...
Dr Suzanne Godfrey
Reading Time: 10 min
Personalize your customer journey like the Ritz Carlton
At first glance, big data might not seem like a critical tool to support your hospitality business. Big data certainly doesn't...
Meygan Gerber
Reading Time: 2 min
What innovative services should actually do during an economic downturn
Many nations, companies, and individuals are still reeling from the negative effects of the financial crash that began in 2007...
Dr Carlos Martin-Rios
Reading Time: 2 min
Sharing economy VS uberisation: Two distinct concepts
Renting a Hermès bag for one night, being driven by your neighbor turned private chauffeur with Uber, exchanging your house for a...
EHL Insights
Reading Time: 3 min
Cross-industries innovation: Formula 1 has impacted fast-food dining
Transferring concepts and technologies from one industry to another can be an ingenious way to stay ahead of the game or bring...
Paola Bellia
Reading Time: 2 min
The fashion world conquers hotels by designing staff uniforms
Luxury hotels have always been a territory of covetousness for the fashion industry. With new partnerships being created between...
Lina Zouhair
Reading Time: 2 min
Spirituality, Social Identity, and Sustainability
Mass-produced conventional food, also called industrial food, has been part of our everyday life in western societies since the...
Dr Peter Varga
Reading Time: 3 min