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Experience Economy

Designing moments that earn loyalty - experience design, wellbeing, and value. 

How Six Senses Yao Noi, Thailand Brings Integrated Wellness to Life?

The wellness industry continues to be one of the most crucial segments of global tourism. As consumers are increasingly turning...
EHL Graduate School
Reading Time: 3 min

Finding Meaning In Travel

For more and more travelers nowadays, vacations are less about the “fly and flop” and more about living an outstanding experience...
Dr Reza Etemad-Sajadi
Reading Time: 3 min

How to Start a Wellness Business: From Retreats to Hotel Wellness

Wellness has moved far beyond a temporary trend: it now anchors a significant portion of global consumer spending and lifestyle...
Bianca Lüthy
Reading Time: 4 min

Where is Hospitality adding value to sporting events?

This year we witnessed a major sport events in the world, 2018 FIFA World Cup in Russia. With an expectation of more than 3...
EHL Insights
Reading Time: 2 min

Bringing Hospitality Inside Seniors’ Smart Homes

As life expectancy continues to increase in our ageing populations, improving the quality of life for the elderly presents a...
Dr Reza Etemad-Sajadi
Reading Time: 3 min

Are you marketing to your guests’ five senses?

Sensory marketing has been used by some of the world’s biggest brands for decades. 35 percent of Fortune 500 companies have...
Ana McFee
Reading Time: 2 min

10 factors influencing tourist happiness

How should we measure the tourist experience? Material well-being, or GDP, is regarded by some as insufficient to measure our...
Dr Yong Chen
Reading Time: 1 min

4 celebrities that invest in the hospitality industry

The hospitality industry is no stranger to celebrity investors. Some celebrities are open and public about their investments....
EHL Insights
Reading Time: 2 min

The Swiss Tourist Happiness Index

How should we measure the tourist experience? Material well-being, or GDP, is regarded by some as insufficient to measure our...
Dr Yong Chen
Reading Time: 5 min

Cross-industries innovation: What can restaurants learn from airports?

What can restaurants learn from airports? How can a car manufacturer use tools from the gaming industry? What can a festival...
Daniel Ciapponi
Reading Time: 2 min