Education
Alumni
Innovation
Research and Business Solutions
Search
Hospitality
Hotel Management
Operational insight for better hotel performance
Technology & Systems
Technology shaping the future of hotel
operations
Branding & Marketing
Stronger positioning for hospitality brands
HR & Hiring
Talent strategies for hospitality employers
Finance & Investment
Hotel profitability, investment and asset value
Foodservice
F&B Operations
Practical insights for stronger F&B operations
F&B Retail
New channels for food concepts and brands
F&B Business Management
Strategy, margins and growth in foodservice
Technology & Systems
Technology for smarter foodservice
management
Culinary Strategy & Innovation
Menu development, concept and innovation
Chef Recipes & Culinary Guides
Culinary expertise from EHL chefs
Professional Development
Career Guides
Guidance for career growth in service industries
Emotional Intelligence
Human skills for stronger leadership
Entrepreneurship
Launching service-driven ventures
Leadership Skills
Leading people, teams and change
Talent & Culture
Workplace culture, talent and engagement
Experience Economy
Healthcare
Hospitality principles applied to patient care
Human Experience
Business thinking centered on people and
connection
Service Design
Better services, journeys and customer moments
Sustainability
Responsible practices with operational impact
Wellness
Wellbeing as a business and lifestyle driver
Luxury
Leaders
Subscribe
Education
Alumni
Innovation
Research and Business Solutions
This is a search field with an auto-suggest feature attached.
There are no suggestions because the search field is empty.
Dr Elisa Chan
Former Assistant Professor of Marketing at EHL.
Hospitality
Marketing: From brand multiplicity to brand authenticity
Before the pandemic, hotel brands were at a crossroads with increasingly brand agnostic consumers and ever-expanding brand...
Dr Elisa Chan
Reading Time: 3 min
Luxury
Shopping Destinations: Mixing Local and Foreign Brands
Many destinations around the world, be it Singapore or Hong Kong in Asia or London and Milan in Europe, promote themselves as...
Dr Elisa Chan
Reading Time: 2 min
Experience Economy
McHealthy: Promote Healthy Eating Habits
The need to choose nutritious foods and limit unnecessary calories has become a particular focus in developed nations in recent...
Dr Elisa Chan
Reading Time: 3 min