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Hospitality

Operational performance, guest expectations, and service strategy. 

The future of innovation in hospitality: success factors & challenges

Just before the majority of countries around the world went into lockdown, we (Pr. Martin-Rios from EHL and Pr. Chan from NY...
Dr Carlos Martin-Rios
Reading Time: 5 min

To pay or not to pay: dividend policy rhymes with business strategy

An insightful overview of how asset-light strategies can impact the role of dividend payouts in certain contexts. The current...
Dr Cédric Poretti
Reading Time: 4 min

Strategic Insights for Hotel Chain Affiliation

Hotels can change brands (i.e. rebrand). An independent hotel may affiliate itself to a chain (or vice versa), or a branded hotel...
Dr Isabella Blengini
Reading Time: 8 min

What Hospitality Jobs best fit my Personality?

A degree in hospitality management can give you the opportunity for a career in a number of fields as it will provide you with...
Philippa Golding
Reading Time: 5 min

How to launch a hospitality business in an economic downturn

8 tips on how to successfully start a hospitality business during an economic downturn, taking inspiration from past success...
Jia Zou
Reading Time: 5 min

European Hotel Investment Market: H1 2020

When Warren Buffett’s Berkshire Hathaway sold all of its airline stocks in April, it appeared as an affirmation to some investors...
Kimberly Yoong
Reading Time: 3 min

Hotel Performance Metrics: Tracking, Evaluation & Improvement

At a Glance Hotel performance should be evaluated through a mix of financial results, operational efficiency, guest...
Jochen de Peuter-Rutten
Reading Time: 15 min

How to create a forecast plan for hotel businesses in unknown times

With the advent of the ‘new normal’, hotel owners and operators must begin considering the various financial and operational...
EHL Insights
Reading Time: 5 min

Hotel Market Strategy: Why Hotels Need a Digital-First Plan

New technology and rising guest expectations are reshaping hospitality, pushing hotels to rethink how they serve and connect with...
Abigail Ward
Reading Time: 5 min

Responsive staffing: the answer to dealing with demand fluctuation

Do any of these scenarios sound familiar? A “yes” to any of these questions may point to urgent opportunities for making your...
Coople
Reading Time: 2 min