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Hospitality

Operational performance, guest expectations, and service strategy. 

The Complete Guide to Hotel Rate Types

Why does a room cost $120 one day and $180 the next? The answer lies in hotel rate types, which are pricing categories for...
Emma Näpänkangas
Reading Time: 5 min

Swissness: Solutions for a regenerative hospitality ecosystem

Swissness is a synonym for precision, serenity, cleanliness, reliability and fairness, - and is marketed as being typically...
Dr Carlos Martin-Rios
Reading Time: 5 min

3 arguments why monitoring your hotel's indoor air quality is crucial

A happy guest is an objective for all hoteliers and much hard work is employed towards creating a unique guest experience. As a...
Larina Maira Laube
Reading Time: 4 min

In a world of mobile lifestyles and remote working, what role will hotels play?

At a time when many of the world’s events continue to be plagued by COVID-19, making plans even a week in advance may seem...
Kimberly Yoong
Reading Time: 6 min

Accor challenges EHL students on the shifting digital landscape in hotels

As a part of the ongoing partnership between the Accor Hospitality Hotel Group and Ecole hôtelière de Lausanne, a challenge was...
Ian Millar
Reading Time: 3 min

The power of scent: How to create an olfactory signature in hospitality

An interview with scent specialist, Emmanuelle Grau-Bretin, founder and director of the Neuchâtel-based olfactory design center, ...
Beatrice Venturini
Reading Time: 5 min

Hotel investment guide: How to buy and sell hotel real estate?

It’s not on the average person’s to-do list to buy a hotel, or sell one, for that matter. Therefore finding trusted guidance and...
Catherine Rey
Reading Time: 8 min

Service Robots in Hospitality Are Redefining Guest Experience

Robots have officially left the factory floor. They are out here with us, navigating our messy, unpredictable world. They check...
EHL Insights
Reading Time: 5 min

Role of ESG In the Hospitality Industry & Hotel Asset Lifecycles

Profit, People, Planet: the triple bottom line “Holy Grail” that many companies preach, but how many practice it? Over the last...
Kimberly Yoong
Reading Time: 10 min

The need for talented employees in the hotel and tourism industry

With 1 out of 10 jobs currently supported by the Travel and Tourism industry, 9.9% of global employment, it’s evident that this...
Abigail Ward
Reading Time: 4 min