Hospitality
Operational performance, guest expectations, and service strategy.
Hotel industry: a wave of bankruptcies remains possible in Switzerland
With a 40% drop in the number of overnight stays in 2020, the Swiss hotel sector is on the verge of suffocation. An exceptional...
Benoît Perrier
Reading Time: 3 min
ESG in Hotel Real Estate: Systemic solutions for a systemic problem
The United Nations Environment Programme (UNEP) reported that in 2019, emissions from building operations had reached record-high...
Kimberly Yoong
Reading Time: 8 min
What is People Analytics?
Analytics give an important way for businesses to track and measure whether they are meeting their goals. We have analytics to...
EHL Insights
Reading Time: 5 min
Why do creative people become Hospitality stars?
If you’re a creative person, you might think that a career in the hospitality industry would put an end to your inspiration and...
Ana McFee
Reading Time: 4 min
Airport industry: The return on investment of Hospitality
What can airport operators gain from implementing a greater hospitality mindset? At a time when non-aeronautical revenue is at a...
Damien Kobel
Reading Time: 4 min
Is opening a hotel in a Swiss ski resort a good investment?
Five years ago, the future of Swiss winter ski resorts was somewhat dim, after consecutive winter seasons with little to no snow...
Pierre Verbeke
Reading Time: 6 min
Med spa: A cure for ailing hotels
To say that the hospitality and travel industry has been affected by the worldwide pandemic is truly an understatement. Those who...
Pierre Verbeke
Reading Time: 5 min
F&B trends: virtual kitchens and digital dining concepts are on the rise
An in-depth look at how F&B businesses can harness new value creation models that have emerged in these recent pandemic times. A...
Francesco Derchi
Reading Time: 7 min
Destination marketing: how to use images to promote a destination
A picture is worth a thousand words! A picture is worth a thousand potential visitors to a destination! Destination marketing...
Dr Meng-Mei Maggie Chen
Reading Time: 2 min
Why study in Singapore according to the Dean of EHL's newest campus
Dr. Luciano Lopez has been Assistant Professor of Macro & Microeconomics at EHL Campus Lausanne since 2018. As an economist, his...
Beatrice Venturini
Reading Time: 3 min