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Hospitality

Operational performance, guest expectations, and service strategy. 

Remote work trends: what hotel workspaces can offer over co-working offices

There was a time when working where and when you wanted was primarily limited to freelancers and digital nomads. But that was...
EHL Insights
Reading Time: 4 min

Drivers of Hospitality Growth in China

China's tourism numbers have been remarkable lately. Residents made 6.52 billion domestic trips in 2025, spending around 6.3...
Kimberly Yoong
Reading Time: 6 min

Debunking 10 common myths about the Hospitality Industry

A look at the 10 most common myths about the hospitality industry, from the nature of its jobs to its economic value and future.
EHL Insights
Reading Time: 5 min

Hospitality training and education: how to cater to tomorrow's student

The future of the world of education for hospitality students and how businesses in the industry will thrive in the years to come...
Chenqian Liang
Reading Time: 5 min

Data privacy vs personalization in a Covid-19 World

In an era where technology has facilitated access to data, consumers are increasingly aware of the trade-offs between...
EHL Insights
Reading Time: 3 min

5 emerging trends in hotel concept development

From a meditation app competing with a spa to a hotel encouraging its guests to save coral reefs, the hospitality industry has...
Youri Sawerschel
Reading Time: 2 min

EHL sustainability week 2021: A virtual and inclusive event

This March, EHL organized its third Sustainability Week as part of the movement for positive change within Swiss universities.
Natacha Reymond
Reading Time: 3 min

Concept Design: Crafting distinctive hotels through storytelling

Mention ‘hospitality concept design’ and the first words that come up in the minds of many is this: beautiful interior design....
Kimberly Yoong
Reading Time: 8 min

Guest experience: Towards authentic immersion

What is the importance of guest experience? At the heart of every restaurant's potential for profit and success is the quality...
Catherine Rey
Reading Time: 2 min

How to find creative solutions for training in hotel & restaurant?

As the hospitality industry continues to grow and mature in response to emerging and changing customer expectations, technology...
Rebecca Liu
Reading Time: 5 min