Catherine Rey
Sales & Marketing Manager at EHL Advisory Services
How to improve your existing Customer Service Experience in 7 steps
Research shows that if customers receive a good service experience, they will tell two or three people. But if they experience...
Catherine Rey
Reading Time: 6 min
5 Challenges you'll face when implementing a new service culture
Creating a new service culture in your company can be overwhelming. In fact, merely thinking about the idea of changing how you...
Catherine Rey
Reading Time: 6 min
The top 5 drivers of a successful company service culture
A service culture is one where customers are the foundation of the business. When customers receive exceptional services, they...
Catherine Rey
Reading Time: 5 min
How a digital transformation scoreboard can benefit your organization
Digital transformation is the cultural, organizational and operational change of an organization, industry or ecosystem through a...
Catherine Rey
Reading Time: 4 min
SWOT analysis: digital transformation in education
The creativity & innovation of educational institutions is being challenged in these times. The consequences of the Covid-19...
Catherine Rey
Reading Time: 4 min
Hotel investment guide: How to buy and sell hotel real estate?
It’s not on the average person’s to-do list to buy a hotel, or sell one, for that matter. Therefore finding trusted guidance and...
Catherine Rey
Reading Time: 8 min
Guest experience: Towards authentic immersion
What is the importance of guest experience? At the heart of every restaurant's potential for profit and success is the quality...
Catherine Rey
Reading Time: 2 min
Service Design Thinking: 9 Principles to Abide By
Service design thinking is a critical component to ensuring a company's success in the service industry. It drives the user's...
Catherine Rey
Reading Time: 7 min
How to Empower Women in the Workplace: Be True to Your Values & Purpose
The Forbes Women’s Summit which took place in September in Zurich was a wonderful get-together of some really impressive women....
Catherine Rey
Reading Time: 2 min