F&B Business Management

Crisis Management for Restaurants: What can we learn from Covid?

Our professional pathway students absolving the Swiss Professional Degree HF have already shown how the restaurant and catering...

Martin Jeffrey

Reading Time: 2 min

F&B Business Management

How to deliver an emotional experience in a restaurant?

The hospitality industry is developing into an Emotion Economy The social values and lifestyle of hotel and restaurant guests are...

Martin Jeffrey

Reading Time: 2 min

F&B Business Management

Crisis Management for Restaurants: What can we learn during Covid?

One thing is clear: the corona virus is changing the world. Our professional pathway students absolving the Swiss Professional...

Martin Jeffrey

Reading Time: 2 min

customer expectations vs restaurant offering

F&B Business Management

Should Restaurateurs Change Their Offerings For 2030?

Despite a mostly conservative vision concerning their experience at a restaurant for 2030, Swiss consumers do want to see drastic...

EHL Insights

Reading Time: 2 min

F&B Business Management

Wine Ratings: When a Gold Medal Isn't so Golden

In wine ratings, everyone’s a winner (well, almost). If you have ever wheeled your shopping cart down the wine aisle of a...

Andrew Brenner

Reading Time: 3 min

F&B Business Management

Fast Food With Alcohol: Demand, Barriers & Public Sentiment

Fast food has never been short on bold ideas, but the latest twist is catching even seasoned operators off guard. Burgers with...

Samuel Wich

Reading Time: 5 min

F&B Business Management

Harnessing the power of storytelling in restaurants

“If used well, stories can stick in the customer’s mind, much longer than a memory of a bite of food, or a glass of wine.” ...

Mael Le Pouesard

Reading Time: 2 min

F&B Business Management

Restaurant Staff: to Tip or not to Tip?

Tips are crucial for restaurant staff in the US where salaries are generally low, but in Switzerland tips are a form of bonus...

Stuart Pallister

Reading Time: 2 min

F&B Business Management

Swiss Fine Wines: On the Path to Recognition

By and large, Swiss wines have yet to gain recognition internationally or – for that matter – within Switzerland itself. Only...

Dr Philippe Masset

Reading Time: 4 min

F&B Business Management

Online Customer Reviews: Their Impact on Restaurants

Dining out, going for a movie, or enjoying a bottle of fine wine are all ‘experience goods’, that is, they have to be consumed or...

EHL Faculty

Reading Time: 4 min

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