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Technology & Systems

Technology & Systems

What If Tech Giants Entered the Hospitality Industry?

Creating authentic and captivating experiences is crucial for the competitiveness of hospitality businesses because it can...
EHL Faculty
Reading Time: 4 min
data science in hospitality
Technology & Systems

Data Science in Hospitality

On many aspects, I am offering a better product and value for my customers, but I am not seeing any increase in results. How can...
Dr Alessandro Inversini
Reading Time: 4 min
How to protect guest data
Technology & Systems

Data Security in Hospitality: Risks and Best Practices

Information security is a pivotal aspect of many industries, not least the hospitality industry due to the nature of the data...
EHL Graduate School
Reading Time: 3 min
Technology & Systems

How Smart Hotel Rooms Are Transforming the Guest Experience

Smart hotel rooms revolutionize hospitality by combining comfort, personalization, and sustainability in ways that were...
Samuel Wich
Reading Time: 7 min
Hotel GDPR compliance
Technology & Systems

Hotel GDPR Compliance: Why It Matters

Since the General Data Protection Regulation (GDPR) came into force across the EU on 25 May 2018, it has reshaped how personal...
Stuart Pallister
Reading Time: 2 min
Technology & Systems

Why Human-Centered, High-Touch Customer Service Still Defines Exceptional Hospitality

Technology is continuing to transform how the hospitality industry operates, enabling greater speed, efficiency, and data-driven...
EHL Insights
Reading Time: 6 min
Hoteliers Face up to Tech Challenges
Technology & Systems

Hoteliers Face up to Tech Challenges

Technology spending has been relatively low in the hospitality industry compared with sectors such as financial services and...
Dr Hilary Murphy
Reading Time: 2 min
hotel cyber security
Technology & Systems

Hotel Cybersecurity: Threats, Examples and Best Practices

Over the last quarter of a century, society has undergone unprecedented change, and our world is now almost entirely digitally...
Veronika Mercier
Reading Time: 7 min
Exploring guest-facing technologies
Technology & Systems

Guest-Facing Technology: Transforming Hospitality

Guest-facing technology is changing the way people experience hotels and we're here for it. Instead of relying solely on staff,...
EHL Insights
Reading Time: 4 min
Room service just got better: Meet Dash, the room service robot
Technology & Systems

Room service just got better: Meet Dash, the room service robot

If you call room service for a toothbrush or a midnight snack at InterContinental Group's Crowne Plaza San Jose - Silicon Valley,...
EHL Insights
Reading Time: 2 min
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