Human Experience

How consumer insight is a driving force in navigating CSR

It used to be the case that organizations were only responsible to their owners and shareholders. The primary goal was to make a...

EHL Graduate School

Reading Time: 5 min

Human Experience

The Importance of Cultural Intelligence in Hospitality

We all know that good service is kind, correct, respectful, efficient, and effective, but what if those qualities mean different...

EHL Insights

Reading Time: 5 min

Human Experience

Customer service management with a people-first hospitality touch

Are your customers receiving excellent service? How can you be sure? These questions are a good place to start when examining one...

Meygan Gerber

Reading Time: 5 min

Human Experience

The return of the Chinese tourist?

This second part of EHL Institutional Visibility’s three-part series on China looks into the long-awaited return of Chinese...

Andrew Brenner

Reading Time: 3 min

Human Experience

Why Hospitality is important as a skill and not only as an industry

STORY HIGHLIGHTS The hospitality industry is a thriving sector that has customer service and creating exceptional customer...

EHL Insights

Reading Time: 4 min

Human Experience

Extreme Tourism: Thrills, Ethics & the Questions They Raise

Extreme tourism has moved from the fringes to the spotlight, attracting attention not only for the daring experiences it offers...

Natacha Reymond

Reading Time: 4 min

Human Experience

The top 5 drivers of a successful company service culture

A service culture is one where customers are the foundation of the business. When customers receive exceptional services, they...

Catherine Rey

Reading Time: 5 min

Human Experience

What is Service Culture?

You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture,...

Franck Louveau

Reading Time: 4 min

Human Experience

How human touch in service encounters makes a winning customer experience strategy

This article focuses on the power of touch in service encounters. It is a timely topic as physical distances in restaurants have...

Dr Sébastien Fernandez

Reading Time: 4 min

Human Experience

Choose kindness to make a difference in marketing

Marketing is a part of all successful business, whether you're selling yourself or selling a product. The relative merits of...

Véronique Malan

Reading Time: 6 min

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