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Human Experience

how social clubs have been reimagined
Human Experience

Inclusivity vs exclusivity: how social clubs have been reimagined

In a world of increased connectivity and a heightened desire for social inclusiveness, the hospitality space has been abuzz with...
Kimberly Yoong
Reading Time: 7 min
Human Experience

Neuroscience: How can it help you reach Service Excellence?

For businesses to build strong, lasting connections with customers, they must first understand what drives their...
Ana McFee
Reading Time: 6 min
EHL’s Customer Experience Management Institute: prioritizing customer-centricity
Human Experience

EHL’s Customer Experience Management Institute: prioritizing customer-centricity

In September 2020, EHL launched a new research institute called the Institute of Customer Experience Management. The launch of...
Dr Alessandro Inversini
Reading Time: 3 min
Service culture
Human Experience

Why is Service Culture important?

As EHL Advisory Services would have you know, “developing a Service Culture is an imperative”. But what is it that makes service...
Franck Louveau
Reading Time: 2 min
market segmentation
Human Experience

Consumer segmentation: Successfully tapping into the emotional

The process of dividing the larger, homogeneous market into distinct consumer segments based on varying attributes is not a novel...
Mael Le Pouesard
Reading Time: 3 min
The root of what Asian guests are seeking is a sharing experience. How to cater Asian guests preferences?
Human Experience

Catering to Asian guests' preferences

On January 22nd, 2023, millions of people around the world will be gathering to ring in the Lunar New Year – this year honoring...
Dr Meng-Mei Maggie Chen
Reading Time: 2 min
From Service Economy to Emotion Economy
Human Experience

From Service Economy to Emotion Economy

A pure service orientation of the hospitality employees lies in the past, new emotional competences are in demand in order to...
Michael Hartmann
Reading Time: 2 min
Affective Hospitality
Human Experience

Affective Hospitality

The EHL Swiss School of Tourism and Hospitality Passugg in Switzerland is breaking new ground to train a new generation of hotel...
EHL Insights
Reading Time: 2 min
The offers of hospitality businessesare ever evolving (and creative): how to cater to the adventurous traveler?
Human Experience

Adventure Tourism: Catering to the Thrill-Seeker Traveler

Through the ages, mankind has been pushing the limits of exploration: we have conquered lands, we have discovered the wonders of...
EHL Insights
Reading Time: 3 min
Starry night during a travel to Atacama Desert
Human Experience

Finding Meaning In Travel

For more and more travelers nowadays, vacations are less about the “fly and flop” and more about living an outstanding experience...
Dr Reza Etemad-Sajadi
Reading Time: 3 min
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