What will the hospitality industry look like in 2030?
Explore 6 practical scenarios for the future developed with 40 Hospitality Industry leaders and illustrated by our students. By...
What Are Private Banking Services?
At a Glance Private banks have always adopted CX principles from hospitality to differentiate themselves in a competitive...
Dr Margarita Cruz
Reading Time: 10 min
Loyalty and Hospitality: Taking on the OTAs
After years of complaining about online travel agencies (OTAs) and how they have inserted themselves in the relationship with...
Scott Dahl
Reading Time: 1 min
The Better Hotel Investment: Luxury or Lifestyle?
We would all like to be rich enough to buy a trophy hotel in central London, Paris or Singapore. Imagine the kudos in being able...
Jia Zou
Reading Time: 7 min
Leading Through Disruption in Hospitality
The hospitality industry has seen rapid change over the past decade, with new technologies, online platforms and markets ushering...
EHL Graduate School
Reading Time: 5 min
Will smart hotels be autonomous or connected?
By 2030, multiple changes will occur and will influence the hospitality industry due to globalization, one of them being a shift...
EHL Insights
Reading Time: 2 min
Personalization in hotels: Stay relevant with customized services
Hoteliers are seeing their relevance diminishing almost by the day as customers increasingly turn to alternative (non-hotel)...
Dr Meng-Mei Maggie Chen
Reading Time: 5 min
Inspiration, Innovation and Transformation in the Hospitality Industry
The good, the great and the – sometimes – downright innovative came together in Berlin this month to discuss the state of the...
EHL Insights
Reading Time: 2 min
The Sharing Economy: Opportunities for Hoteliers
Attend a hotel conference these days and the issue of the sharing economy is likely to raise its head, in particular competition...
Remy Rein
Reading Time: 3 min
What will the hotel room of the future look like?
EHL's "Future of Hospitality" contest participants came up with many thought-provoking ideas. Our panel of experts had great...
EHL Insights
Reading Time: 2 min