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Hospitality

Operational performance, guest expectations, and service strategy. 

Virtualization and diversification: looking beyond the hotel bed

Since the turn of the twenty-first century, "technology" has been the buzzword that’s been said to death – and it’s not going...
Kimberly Yoong
Reading Time: 5 min

Internet of Things in the Hospitality Industry

The Internet of Things (IoT) is quietly reshaping how hotels, restaurants, and travel services operate. By connecting everyday...
Beatrice Venturini
Reading Time: 6 min

Restaurant management is digitalizing: 9 key digital skills to acquire

The industry has seen an exponential shift to digital hospitality solutions in the past few years, from eatery computer systems...
Jochen de Peuter-Rutten
Reading Time: 6 min

The Rosewood Hotel Group challenge: IT innovation by EHL

As part of the Hospitality Technology Strategy elective, taught to last year students at Ecole hôtelière de Lausanne, senior IT...
Ian Millar
Reading Time: 4 min

Sustainable hotels and The Black Sheep Inn: An example to follow

Although the number of hotels and inns claiming to be sustainable keeps increasing, in reality how many of them are good examples...
Dr Peter Varga
Reading Time: 3 min

3 winning Revenue Management strategies, plus new skills for hoteliers

Revenue management (RM) is concerned with maximizing the revenue performance of an asset by setting different prices and...
Dr Cindy Heo
Reading Time: 2 min

How city hotels are reinventing their business models to stay competitive

City hotels are far from dead. They are just having to reinvent their offer to include more innovative and community-inspired...
Sarah de Vantéry
Reading Time: 5 min

Hotel branding: 4 strategies to take your hotel brand to the next level

Seldom businesses can thrive nowadays without carefully-planned marketing strategies: not to say in the hospitality industry...
Jennifer Luo
Reading Time: 5 min

Strategic Management: Extending our thinking on ecosystems and business models

Hospitality companies, by-and-large, have traditionally defined their business as selling services and experiences. As such,...
Dr Nicole Hinrichs
Reading Time: 3 min

5 Must read blogs on Hospitality Sustainability

Sustainability is a major issue as people are becoming more and more concerned about how we use natural resources and protect the...
Daniel Ciapponi
Reading Time: 4 min