Hospitality
Operational performance, guest expectations, and service strategy.
Virtualization and diversification: looking beyond the hotel bed
Since the turn of the twenty-first century, "technology" has been the buzzword that’s been said to death – and it’s not going...
Kimberly Yoong
Reading Time: 5 min
Internet of Things in the Hospitality Industry
The Internet of Things (IoT) is quietly reshaping how hotels, restaurants, and travel services operate. By connecting everyday...
Beatrice Venturini
Reading Time: 6 min
Restaurant management is digitalizing: 9 key digital skills to acquire
The industry has seen an exponential shift to digital hospitality solutions in the past few years, from eatery computer systems...
Jochen de Peuter-Rutten
Reading Time: 6 min
The Rosewood Hotel Group challenge: IT innovation by EHL
As part of the Hospitality Technology Strategy elective, taught to last year students at Ecole hôtelière de Lausanne, senior IT...
Ian Millar
Reading Time: 4 min
Sustainable hotels and The Black Sheep Inn: An example to follow
Although the number of hotels and inns claiming to be sustainable keeps increasing, in reality how many of them are good examples...
Dr Peter Varga
Reading Time: 3 min
3 winning Revenue Management strategies, plus new skills for hoteliers
Revenue management (RM) is concerned with maximizing the revenue performance of an asset by setting different prices and...
Dr Cindy Heo
Reading Time: 2 min
How city hotels are reinventing their business models to stay competitive
City hotels are far from dead. They are just having to reinvent their offer to include more innovative and community-inspired...
Sarah de Vantéry
Reading Time: 5 min
Hotel branding: 4 strategies to take your hotel brand to the next level
Seldom businesses can thrive nowadays without carefully-planned marketing strategies: not to say in the hospitality industry...
Jennifer Luo
Reading Time: 5 min
Strategic Management: Extending our thinking on ecosystems and business models
Hospitality companies, by-and-large, have traditionally defined their business as selling services and experiences. As such,...
Dr Nicole Hinrichs
Reading Time: 3 min
5 Must read blogs on Hospitality Sustainability
Sustainability is a major issue as people are becoming more and more concerned about how we use natural resources and protect the...
Daniel Ciapponi
Reading Time: 4 min