Promoting the practice of Carpooling
What are some of the factors to be considered when designing and implementing carpooling strategies? Carpooling programs need to...
Martha Sandoval Alvarado
Reading Time: 5 min
Sustainability in hospitality: Putting construction issues first
Hospitality firms are increasingly keen to jump on the sustainability bandwagon. However, too often they get lost in the...
EHL Faculty
Reading Time: 4 min
The Future of Customer Experience
The concept of Customer Experience (CX) has transcended traditional business boundaries, emerging as a dominant force in modern...
EHL Graduate School
Reading Time: 6 min
Mobility Trends: On the road to carpooling
The sanitary crisis we face has highlighted the vacuity of some of our practices; the way we work has changed, as has our...
Dr Lohyd Terrier
Reading Time: 6 min
How to Develop an Effective CSR Communication Strategy
Earning public and industry trust is essential in today’s business landscape. Corporate Social Responsibility (CSR) is key to...
EHL Insights
Reading Time: 6 min
What is Service Culture?
You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture,...
Franck Louveau
Reading Time: 4 min
How human touch in service encounters makes a winning customer experience strategy
This article focuses on the power of touch in service encounters. It is a timely topic as physical distances in restaurants have...
Dr Sébastien Fernandez
Reading Time: 4 min
Customer service experience examples: from customers to Superheros
Are you wondering what some of the best customer service experience examples are?Among companies with excellent customer...
Franck Louveau
Reading Time: 5 min
12 most innovative sustainable travel and hospitality start-ups
In response to consumer concerns over sustainability and to give industry players an edge in an increasingly competitive market,...
Natacha Reymond
Reading Time: 3 min
Hospitality in Healthcare: Industry Parallels
Healthcare and hospitality may seem worlds apart, yet they share more common ground than most realize. While one focuses on...
Kimberly Yoong
Reading Time: 4 min