Valrhona: leading the way in sustainable chocolate production
Nowadays, sustainability values are to be found in many company websites and reports. However, do companies really keep their...
EHL Insights
Reading Time: 3 min
Choose kindness to make a difference in marketing
Marketing is a part of all successful business, whether you're selling yourself or selling a product. The relative merits of...
Véronique Malan
Reading Time: 6 min
Inclusivity vs exclusivity: how social clubs have been reimagined
In a world of increased connectivity and a heightened desire for social inclusiveness, the hospitality space has been abuzz with...
Kimberly Yoong
Reading Time: 7 min
Dr. Lohyd Terrier on the intersection of Hospitality and Healthcare
As the patient experience moves to the forefront of healthcare delivery, what are the hospitality systems, processes and...
Beatrice Venturini
Reading Time: 5 min
How the world’s largest brewer uses innovation and sustainability
EHL Alliance founding member, AB InBev is brewer of some of the world’s best beers, like Stella Artois, Corona, and the American...
EHL Insights
Reading Time: 2 min
Neuroscience: How can it help you reach Service Excellence?
For businesses to build strong, lasting connections with customers, they must first understand what drives their...
Ana McFee
Reading Time: 6 min
How to create a top Spa menu: From body wraps to management
An overview of the importance of quality products, treatments and a varied menu offering in the spa industry. Based on the...
Marcel Butchey
Reading Time: 5 min
Sustainable travel statistics: 6 facts to open your mind
What do industry professionals need to know about the 'new norm' in tourism? In this article we take a deeper look at 6...
Xiaodong Zhang
Reading Time: 5 min
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THE Service Excellence Guide: from Service Design to Service Recovery
What is Service Excellence and why is it such a big deal? Learn more about this key hospitality ingredient with Hospitality &...
Franck Louveau
Reading Time: 10 min
Customer Service Recovery: Turning Discontent into Loyalty
Failures in customer service are inevitable. Whether you’re just starting your hospitality business or are working as a...
Kanav Mata
Reading Time: 6 min